Customer Team Member

TN United Kingdom; Bakewell CP; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player is seeking a Customer Team Member to enhance the shopping experience at their SPAR store. This role involves engaging with customers, managing stock, and ensuring a welcoming atmosphere. With a focus on excellent customer service, you'll help maximize sales and create memorable moments for shoppers. Join a forward-thinking company that values its employees and offers a supportive environment for growth and development. Enjoy a range of benefits, including generous discounts and access to well-being support, while contributing to a dynamic team in a fast-paced retail setting.

Benefits

Generous Staff Discount

Free Tea and Coffee

Wellbeing Support

Company Pension Scheme

Company Life Insurance

Early Access to Pay

Holiday Leave

Maternity Leave

Paternity Leave

Qualifications

• Previous experience in a similar role and/or industry is preferred.
• Understanding of legislative responsibilities in a retail environment.

Responsibilities

• Greeting customers and assisting with inquiries about products.
• Managing stock and maintaining a clean and organized sales floor.

Skills

Customer Service

Attention to Detail

Cash Handling

Teamwork

Retail Knowledge

Education

Experience in Retail

Job description

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Customer Team Member (SPAR 18+) Bakewell

16 Hours P/W - possibly more hours when the store needs.

Various shifts available including evenings and weekends

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began in 1917 as a counter-service grocery store and has grown into a company that now owns 260 SPAR convenience stores, employing over 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always seeking innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions in retail, food service, and wholesale distribution.

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products and highlighting multi-buy offers to maximise sales.

Store Operations:

• Managing stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
• Adhering to all company policies, procedures, and processes.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience with a ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

• Excellent benefits package including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
• Opportunities to develop skills and capability in a supportive, diverse culture.
• Hands-on experience in a high-volume, fast-paced convenience store.
• Generous staff discount in all SPAR stores (excluding alcohol & cigarettes).
• Proactive promotion of internal candidates.
• Free tea and coffee.
• Early access to pay through ‘EarlyPay’.
• 24/7 access to payslips and rotas via HR/Payroll portal.
• Wellbeing support, including emotional support, counselling, legal, and financial advice.
• Company pension scheme.
• Company life insurance worth 1x annual salary, increasing to 6x with the pension scheme.