Customer Team Leader: Lead & Develop Store Team (Part-Time)

Co-op; Houghton-le-Spring; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative in Houghton-le-Spring seeks a Customer Team Leader to enhance customer service and lead store operations. You will manage a friendly team while ensuring the store runs smoothly. This role offers part-time hours, including overtime, and various benefits such as training, discounts, and a pension scheme. If you have strong people skills and a commitment to customer care, you might be a great fit.

Benefits

36 days holiday

10% employer contributions to pension

30% discount on Co-op products

Virtual healthcare services

Employee assistance service

Qualifications

• You must be aged 18 or over to be a Customer Team Leader.
• Genuine care for customers and members is essential.
• Strong desire to grow and develop leadership skills.

Responsibilities

• Provide friendly and helpful service to customers.
• Coach and train team members to improve capabilities.
• Ensure the store remains safe and fully operational.
• Handle stock accuracy and manage diligence checks.
• Support the Store Manager in HR processes when needed.
• Build community relationships and support local plans.

Skills

Great people skills

Organisational skills

Problem-solving skills

Flexibility to work various shifts

Job description

A leading retail cooperative in Houghton-le-Spring seeks a Customer Team Leader to enhance customer service and lead store operations. You will manage a friendly team while ensuring the store runs smoothly. This role offers part-time hours, including overtime, and various benefits such as training, discounts, and a pension scheme. If you have strong people skills and a commitment to customer care, you might be a great fit.