Customer Team Leader: Lead & Coach Store Team (Part-Time)

Co-op Group; Pontypridd; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading community-focused retailer is searching for a Customer Team Leader in Pontypridd. The position requires excellent customer service skills and the ability to lead and support a team in a varied shift pattern. Benefits include full training, a pension scheme with up to 10% contribution, and a 30% discount on products. The ideal candidate will be over 18, possess strong organizational skills, and be flexible with working hours.

Benefits

30% discount on Co-op products

36 days holiday including bank holidays

Pension scheme with up to 10% employer contribution

Virtual healthcare services

Cycle-to-work scheme

24/7 employee assistance service

Qualifications

• Must be aged 18 or over to authorize age-related sales.
• Strong organizational skills and the ability to lead a team.
• Flexibility to work varied shifts including weekends.

Responsibilities

• Provide friendly and helpful service to customers.
• Coach and support team members in their roles.
• Manage store operations and maintain safety and legality.
• Handle stock accuracy and diligence checks.
• Support Store Manager in HR processes.

Skills

Customer service skills

Leadership skills

Organizational skills

Problem-solving skills

Time management

Job description

A leading community-focused retailer is searching for a Customer Team Leader in Pontypridd. The position requires excellent customer service skills and the ability to lead and support a team in a varied shift pattern. Benefits include full training, a pension scheme with up to 10% contribution, and a 30% discount on products. The ideal candidate will be over 18, possess strong organizational skills, and be flexible with working hours.