Customer Team Leader

Co-op Group; Shoreham-by-Sea; On-site; GBP 80,000 - 100,000; Part time

Job summary

A retail cooperative in Shoreham-by-Sea is seeking a Customer Team Leader to join their team. The successful candidate will deliver excellent customer service, support team members, and manage various store tasks. With great benefits like 36 days holiday and a pension plan, the role requires strong leadership and people skills. The ideal candidate will be flexible to work varied shifts, dedicated to promoting an inclusive environment, and willing to lead community engagements.

Benefits

36 days holiday

30% discount on products

Pension scheme with up to 10% contributions

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• You must be aged 18 or over to be a customer team leader.
• Ability to balance leading and supporting the team on the shop floor.
• Flexibility to work a range of different shifts.

Responsibilities

• Deliver friendly service and manage the store, handling situations effectively.
• Develop your team's capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.

Skills

Customer service

Leadership

People skills

Organizational skills

Problem-solving skills

Job description

Customer Team Leader – Location: 2-3 Royal George Parade, Upper Shoreham Road, Shoreham‑by‑Sea, BN43 6TB
Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, permanent part‑time
Working pattern: varied shifts including early mornings, afternoons, late evenings and weekends – to be discussed at interview
Full, paid training provided.

You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age‑related sales.

We're looking for Customer Team Leaders to join our team at Co‑op. When you join Co‑op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family and a 30% discount on all Co‑op products in our stores.

As a Customer Team Leader, you'll be part of a friendly team that is dedicated to helping our customers. We'll look to you to help lead the store team – coaching and supervising our Customer Team Members, deputising for the Store Manager and delivering great customer service, performing a wide range of tasks around the store (re‑stocking shelves, cleaning spillages, etc.).

What you’ll do

• Deliver friendly and thoughtful service, taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture.
• Ensure the store remains safe, legal and fully operational.
• Manage diligence checks and stock accuracy to create a great shopping experience.
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services, collaborating with your team to implement change and encourage open feedback.
• Build relationships and get involved in your local community, supporting the Store Manager with the delivery of the local Co‑op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while getting involved on the shop floor.
• Great people skills and the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co‑op?

• Full, paid training and dedicated support for personal development and career progression.
• 30% discount on all Co‑op products and 10% discount on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services (GP appointments, eye care, mental health support, nutrition and fitness consultations).
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.