Customer Team Leader

TN United Kingdom; Salcombe; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking passionate Customer Team Leaders to join their team. This role offers a unique opportunity to lead a friendly team, ensuring excellent customer service while fostering a supportive and inclusive environment. With full training provided, you will develop your leadership skills and contribute to the community, all while enjoying generous benefits like a pension scheme, extensive holiday, and discounts on products. If you are looking for a rewarding career with growth potential, this position is perfect for you.

Benefits

36 days holiday

10% pension contribution

30% discount on products

Virtual healthcare services

Wagestream app

Employee assistance service

Cycle-to-work scheme

YuLife rewards app

Rota sharing app

Qualifications

• Strong people skills and a genuine care for customer needs.
• Ability to lead and support a team while working on the shop floor.

Responsibilities

• Lead the store team, coaching and supervising team members.
• Deliver excellent customer service and manage store operations.
• Support the store manager with HR processes and new product introductions.

Skills

Customer Service

Leadership

Problem-Solving

Organizational Skills

Communication

Job description

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Working pattern:

Varied shifts including afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help grow your career, along with benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include leading the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, delivering excellent customer service, and performing various store tasks like re-stocking shelves and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. As a colleague, we promise to support your physical, mental, and financial wellbeing, with policies to assist through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do

1. Provide friendly and thoughtful service—welcoming customers, managing the store, and handling challenging situations.
2. Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when needed and assisting with HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.
7. Build relationships and participate in your local community, supporting the delivery of the Co-op community plan.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. The ability to balance leading and supporting your team while actively working on the shop floor.
3. Great people skills to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop your leadership skills.
6. The flexibility to work various shifts.

Why Co-op?

1. Full, paid training and support for your personal development and career progression.
2. 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends).
3. A pension scheme with up to 10% employer contributions.
4. Wagestream—an app providing access to a portion of your pay as you earn it.
5. 36 days of holiday (including bank holidays, pro-rata for part-time colleagues).
6. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. YuLife—an app that rewards healthy behaviors with discounts and vouchers.
9. Rota sharing three weeks in advance, accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme and will offer interviews to disabled candidates meeting minimum criteria. Please indicate if you wish to be considered under this scheme when you apply. We will ask about any reasonable adjustments needed during the recruitment process.