Customer Team Leader

The Co-operative Group; Newton Abbot; On-site; GBP 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as a Customer Team Leader, where you'll lead a dedicated team in delivering exceptional service. This role offers a unique opportunity to develop your leadership skills while managing store operations and fostering a welcoming environment for customers. With a commitment to fairness and community support, this position not only provides a competitive salary but also a range of benefits including generous holiday, a pension scheme, and virtual healthcare services. If you're passionate about customer care and team development, this is the perfect opportunity for you.

Benefits

36 days holiday

Pension scheme with up to 10% employer contributions

30% discount on Co-op products

Virtual healthcare services

Employee assistance services

Cycle-to-work scheme

Paid training and support for development

Qualifications

• Ability to manage a team and handle customer inquiries.
• Strong problem-solving and organizational skills.

Responsibilities

• Manage store operations and provide excellent customer service.
• Coach and develop team members while ensuring store safety.

Skills

Customer Service

Team Leadership

Problem Solving

Organizational Skills

Communication Skills

Education

High School Diploma

Job description

Customer Team Leader

Location: Hele Park, Newton Abbot, TQ12 6JN

Pay: £13.65 per hour

Contract: 30 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (up to 11pm), and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, and performing tasks like re-stocking shelves and cleaning spillages.

At Co-op, we focus on fairness for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies for various life events.

What you’ll do

1. Provide friendly and helpful service, managing the store and handling challenging situations
2. Develop your team’s skills through coaching and training, fostering an inclusive culture
3. Ensure the store remains safe, legal, and operational
4. Manage diligence checks and stock accuracy
5. Support the store manager by deputising and handling HR processes
6. Lead the introduction of new products and services, encouraging feedback
7. Build relationships and support community engagement

This job would suit people who have

1. A genuine care for customers and members
2. Ability to balance leading and supporting the team
3. Great people skills
4. Strong organisational and problem-solving skills
5. A desire to learn and develop leadership skills
6. Flexibility to work various shifts

Why Co-op?

1. Paid training and support for development
2. 30% discount on Co-op products and 10% on other brands
3. A pension scheme with up to 10% employer contributions
4. Wagestream app for accessing pay early
5. 36 days of holiday (including bank holidays)
6. Virtual healthcare services for you and your family
7. Employee assistance services
8. Rotas shared three weeks in advance
9. Cycle-to-work scheme

Building an inclusive workplace

We welcome applications from everyone and aim to reflect our communities in our teams. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. We’ll ask if you want to be considered under this scheme during application.

For more about our recruitment process, visit jobs.coop.co.uk/apply-process. We’ll also ask if you need adjustments for the assessment tests, which take about 20 minutes.

Note: We reserve the right to remove the vacancy before the closing date.