Customer Team Leader

Co-op Careers; Hurley; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused retailer is seeking a part-time Customer Team Leader in Reading. This role involves leading a friendly team, coaching and supervising team members while delivering excellent customer service. Benefits include 36 days of holiday, a pension with a generous contribution, and a discount on store products. The ideal candidate will have strong leadership and customer service skills. Flexible shifts including early mornings, late evenings, and weekends are required. Full training will be provided.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Access to virtual healthcare services

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Ability to coach and supervise team members.
• Strong focus on delivering excellent customer service.

Responsibilities

• Lead and supervise the store team.
• Deliver great customer service.
• Perform various tasks like re-stocking shelves.

Skills

Leadership skills

Customer service skills

Team management

Job description

Closing date: 22-12-2025

Customer Team Leader

Location: 15 Victoria Road , Reading, RG7 3SH

Pay: £13.99 per hour

Contract: 22.5 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment