Customer Team Lead: Coaching & Store Operations

Co-op Group; Thanet District; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading local retail cooperative in the UK is looking for a Customer Team Leader to deliver excellent service and manage a team. This role involves leading in the store, ensuring safety and operational efficiency while providing support to the store manager. Candidates should have strong customer service and leadership skills, alongside the ability to work flexible shifts. The position offers a competitive wage, 36 days holiday, and various employee benefits, including a 10% pension contribution and virtual healthcare services.

Benefits

36 days of holiday

30% discount on products

Pension scheme with up to 10% contributions

Virtual healthcare services

Cycle-to-work scheme

Employee assistance service

Qualifications

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team.
• Great people skills to build positive relationships.

Responsibilities

• Provide friendly and thoughtful service every day.
• Develop your team's capabilities through coaching.
• Ensure the store remains safe and fully operational.
• Lead the store in the absence of the store manager.
• Support local community initiatives.

Skills

Customer service skills

Leadership abilities

Organisational skills

Problem-solving skills

Flexibility to work different shifts

Job description

A leading local retail cooperative in the UK is looking for a Customer Team Leader to deliver excellent service and manage a team. This role involves leading in the store, ensuring safety and operational efficiency while providing support to the store manager. Candidates should have strong customer service and leadership skills, alongside the ability to work flexible shifts. The position offers a competitive wage, 36 days holiday, and various employee benefits, including a 10% pension contribution and virtual healthcare services.