Customer Supporter

Sanctuary Group; Warrington; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Health & wellbeing support

Company-paid life insurance

Parental leave & annual leave purchase

Company-funded training

Flexible working options

Inclusive culture with staff networks

Exclusive retail discounts & Cycle to

Job summary

Sanctuary Supported Living in Warrington is seeking a Customer Supporter to welcome residents, plan engaging activities, and help them connect with their community. The role is based at Ryfields Village, Arena Gardens, Warrington, and requires flexibility for weekend work.

You will support residents to live life on their terms, with a focus on person-centred care and community inclusion. NVQ2 in Health and Social Care or willingness to work towards it is preferred.

Qualifications

• Front of house reception and customer-facing duties are essential.
• Ability to develop and lead engaging activities reflecting individuals' interests.

Responsibilities

• Welcome customers and provide front of house reception support.
• Create engaging individual and group activities reflecting personal interests.
• Promote and review activities to help customers achieve their goals.
• Support customers to connect with and feel part of their local community.
• Enable customers to continue to live life on their terms.

Skills

Front of house reception

Activity planning

Interpersonal skills

Prioritising tasks

Basic IT (Word/Excel)

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Word

Microsoft Excel

Job description

Select how often (in days) to receive an alert:

Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

£13.23 per hour

37.5 hours

Your role

• Welcome customers and provide front of house reception support
• Create engaging individual and group activities that reflect personal interests
• Promote and review activities to help customers achieve their goals
• Support customers to connect with and feel part of their local community
• Enable customers to continue to live life on their terms

(If you have experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you).

• Ability to develop and lead activities that involve and inspire customers
• Strong interpersonal and customer care skills
• Confidence in prioritising tasks and meeting deadlines
• Basic Microsoft Word and Excel knowledge
• This role may require weekend working so a flexible approach is required
• NVQ Level 2 in Health and Social Care, or willingness to work towards it

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working optionsand an inclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Ready to #BeYourBest?

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year - and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at Ryfields Village, Arena Gardens, Warrington, WA2 7GB.

We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.