Customer Supporter

Sanctuary Group; Frodsham; On-site; GBP 16,531 - 19,286; Full time

Benefits offered by this job

Health and wellbeing support

Life insurance

Parental leave & annual leave purchase

Training & career development

Flexible working & inclusive culture

Exclusive retail discounts

Job summary

Sanctuary Group at The Winding, Helsby, WA6 0FP invites a Customer Supporter to join a compassionate team in our retirement community. You’ll welcome residents at front of house, create engaging activities, and help individuals stay connected with their local community.

The role requires strong interpersonal skills, a flexible approach for weekends, and basic Word/Excel knowledge. We offer extensive leave, pension benefits, and a supportive, not-for-profit environment.

Qualifications

• NVQ Level 2 in Health and Social Care, or willingness to work towards it.
• Ability to develop and lead activities that engage customers.
• Strong interpersonal and customer care skills.
• Flexible approach for weekend work.
• Basic IT skills with Word and Excel.

Responsibilities

• Welcome customers and provide front of house reception support.
• Create engaging individual and group activities that reflect personal interests.
• Promote and review activities to help customers achieve their goals.
• Support customers to connect with and feel part of their local community.
• Enable customers to continue to live life on their terms.

Skills

Interpersonal skills

Customer care

Time management

Flexible working

Education

NVQ Level 2 in Health and Social Care

Tools

MS Word

MS Excel

Job description

The Winding , Cable Drive, Helsby, WA6 0FP

£13.23 per hour

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at The Winding, Cable Drive, Helsby, WA6 0FP.

You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Welcome customers and provide front of house reception support
• Create engaging individual and group activities that reflect personal interests
• Promote and review activities to help customers achieve their goals
• Support customers to connect with and feel part of their local community
• Enable customers to continue to live life on their terms

(If you have experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you).

• Ability to develop and lead activities that involve and inspire customers
• Strong interpersonal and customer care skills
• Confidence in prioritising tasks and meeting deadlines
• Basic Microsoft Word and Excel knowledge
• This role may require weekend working so a flexible approach is required
• NVQ Level 2 in Health and Social Care, or willingness to work towards it

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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