Customer Support Specialist - Software & Finance Help

Rubicon Recruitment Agency; Lower Blandford St Mary; On-site; GBP 20,000 - 33,000; Full time

Job summary

Rubicon Recruitment Agency in Bournemouth is seeking a Customer Support Assistant. You’ll become the trusted voice clients rely on for clear, reliable answers, with a salary of up to £33,000 per year.

Join a close, sociable team and grow your expertise even if you have no accounting background. You’ll be trained on specialist accounting software and supported by leaders who know you by name.

Qualifications

• Experience in a customer support or customer service role.
• Experience supporting software or using ticketing systems.
• Excellent verbal and written communication skills.
• Organized and conscientious with a team-focused attitude.

Responsibilities

• Handle inbound queries by phone, email, live chat and client portal.
• Diagnose and resolve software issues, technical or non-technical.
• Record and track queries in the ticketing system.
• Keep clients updated until queries are resolved.
• Collaborate with colleagues and implementation consultants.
• Contribute ideas to improve guides and knowledge base.

Skills

Customer service

Communication

Excel

Problem solving

Organized

Tools

Ticketing system

Accounting software

Job description

Rubicon Recruitment Agency in Bournemouth is seeking a Customer Support Assistant. You’ll become the trusted voice clients rely on for clear, reliable answers, with a salary of up to £33,000 per year.

Join a close, sociable team and grow your expertise even if you have no accounting background. You’ll be trained on specialist accounting software and supported by leaders who know you by name.