Customer Support Administrator - 4:30pm Finish, Poole

Rubicon Recruitment Agency; Poole; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Private medical cover

Life assurance

Employee assistance programme

Cycle to work scheme

A consistent 4.30pm finish every day

A welcoming customer services team in

Job summary

Rubicon Recruitment Agency is seeking a Customer Support Administrator in Poole. You’ll join a friendly, supportive team and act as the reliable voice customers count on when they need an answer, with a consistent 4.30pm finish each day and Monday to Friday 8am–4.30pm hours.

The role focuses on handling calls and emails, resolving queries, keeping CRM records up to date, coordinating field engineer visits, and preparing quotations and orders from start to finish while working closely with

Qualifications

• Minimum 2 years in an administration or customer support role.
• Confidence supporting customers by phone and email.
• Strong organisational skills and the ability to juggle priorities calmly.
• Comfort working independently and as part of a team.
• A positive, resilient, solution-focused approach.
• Good working knowledge of Microsoft Outlook, Teams, Word and Excel.

Responsibilities

• Handle incoming and outbound customer calls, making sure every enquiry reaches the right person.
• Resolve customer queries and complaints, escalating where needed.
• Keep customer records accurate and up to date on the CRM system.
• Coordinate field engineer schedules and keep customers updated on visits.
• Prepare quotations and process orders from start to finish.
• Work closely with internal departments to give customers a smooth, joined-up experience.

Skills

Customer support

Administration

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Rubicon Recruitment Agency is seeking a Customer Support Administrator in Poole. You’ll join a friendly, supportive team and act as the reliable voice customers count on when they need an answer, with a consistent 4.30pm finish each day and Monday to Friday 8am–4.30pm hours.

The role focuses on handling calls and emails, resolving queries, keeping CRM records up to date, coordinating field engineer visits, and preparing quotations and orders from start to finish while working closely with