Finance Software Support Specialist – Growth & Impact

Rubicon Recruitment Agency; Bournemouth; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Structured training

Friendly team

Development opportunities

Shape service improvements

Job summary

Rubicon Recruitment Agency is seeking a Customer Support Agent in Bournemouth to deliver high‑quality help to clients. You will manage inbound queries, document issues, and work with the implementation team to resolve finance software problems.

You should have strong communication, good MS Office skills (Excel) and a methodical, team‑focused approach to build lasting client relationships. The role offers training and a supportive environment.

Qualifications

• Experience in a customer support environment.
• Experience supporting finance software.
• Excellent verbal and written communication skills.
• Organised, methodical and conscientious approach.
• Strong interpersonal skills and a team-focused attitude.
• Confident use of MS Office, including Excel.

Responsibilities

• Managing inbound telephone and email queries, prioritising each one carefully.
• Recording and tracking all queries accurately in the ticketing system.
• Keeping customers updated on progress until every query is resolved.
• Diagnosing and resolving technical and non-technical issues.
• Working closely with colleagues and implementation consultants to find the right solution.
• Contributing to help guides and the knowledge base for end users.

Skills

Customer support

Finance software

Communication

Interpersonal skills

Tools

MS Office

Excel

Job description

Rubicon Recruitment Agency is seeking a Customer Support Agent in Bournemouth to deliver high‑quality help to clients. You will manage inbound queries, document issues, and work with the implementation team to resolve finance software problems.

You should have strong communication, good MS Office skills (Excel) and a methodical, team‑focused approach to build lasting client relationships. The role offers training and a supportive environment.