Customer Support Agent

Rubicon Recruitment; Lower Blandford St Mary; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Structured training

Friendly team environment

Clear processes

Career development

Job summary

Rubicon Recruitment is hiring a Customer Support Agent in Bournemouth. You’ll handle inbound calls and emails, track queries in our ticketing system, and keep clients updated until resolution.

You’ll diagnose issues, collaborate with colleagues and consultants, and contribute to guides and knowledge bases to help end users. The role offers structured training, a friendly team, clear processes, ongoing development, and opportunities to shape service improvements.

Qualifications

• Experience in a customer support environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and team-focused attitude.
• Organised, methodical and conscientious approach.
• Confident use of MS Office, including Excel.

Responsibilities

• Managing inbound telephone and email queries, prioritising each one carefully.
• Recording and tracking all queries accurately in the ticketing system.
• Keeping customers updated on progress until every query is resolved.
• Diagnosing and resolving technical and non-technical issues.
• Working closely with colleagues and implementation consultants to find the right solution.
• Contributing to help guides and the knowledge base for end users.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Teamwork

Tools

MS Office

Excel

Job description

Customer Support Agent - Bournemouth - Up to £33,000 per annum

As a Customer Support Agent, you'll be the trusted voice clients turn to when they need clear, reliable answers.

Every query gets your full attention, and every solution helps build a lasting relationship.

As a Customer Support Agent, you will benefit from:

• Structured training on specialist software, so you can grow real expertise
• A friendly, supportive team where people genuinely help each other
• Clear expectations and consistent processes
• Ongoing development and opportunities to progress
• The chance to shape service improvements and share your ideas

Your responsibilities will include:

• Managing inbound telephone and email queries, prioritising each one carefully
• Recording and tracking all queries accurately in the ticketing system
• Keeping customers updated on progress until every query is resolved
• Diagnosing and resolving technical and non-technical issues
• Working closely with colleagues and implementation consultants to find the right solution
• Contributing to help guides and the knowledge base for end users

Your experience will include:

• Experience in a customer support environment
• Experience supporting finance software
• Excellent verbal and written communication skills
• An organised, methodical and conscientious approach
• Strong interpersonal skills and a team-focused attitude
• Confident use of MS Office, including Excel

If you're looking for a Customer Support Agent role where you can build lasting client relationships and become a real expert in your field, this could be the next step for you.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made