Customer Support Assistant

Rubicon Recruitment Agency; Lower Blandford St Mary; On-site; GBP 20,000 - 33,000; Full time

Job summary

Rubicon Recruitment Agency in Bournemouth is seeking a Customer Support Assistant. You’ll become the trusted voice clients rely on for clear, reliable answers, with a salary of up to £33,000 per year.

Join a close, sociable team and grow your expertise even if you have no accounting background. You’ll be trained on specialist accounting software and supported by leaders who know you by name.

Qualifications

• Experience in a customer support or customer service role.
• Experience supporting software or using ticketing systems.
• Excellent verbal and written communication skills.
• Organized and conscientious with a team-focused attitude.

Responsibilities

• Handle inbound queries by phone, email, live chat and client portal.
• Diagnose and resolve software issues, technical or non-technical.
• Record and track queries in the ticketing system.
• Keep clients updated until queries are resolved.
• Collaborate with colleagues and implementation consultants.
• Contribute ideas to improve guides and knowledge base.

Skills

Customer service

Communication

Excel

Problem solving

Organized

Tools

Ticketing system

Accounting software

Job description

Customer Support Assistant - Bournemouth - up to £33,000 per annum

As a Customer Support Assistant, you'll be the trusted voice accountants turn to when they need clear, reliable answers, with a salary of up to £33,000.

You’ll join a close, sociable team inside a business that has grown from 30 to over 230 people and still feels like family.
No accounting background? That’s fine. Bring great service skills and you’ll be trained on the rest.

As a Customer Support Assistant, you will benefit from:

• 25 days holiday plus bank holidays, and your birthday off
• Monday to Friday, 9am to 5:30pm, with no weekend working
• Full training on specialist accounting software, so you can build real expertise
• A friendly, supportive team that socialises regularly and genuinely helps each other
• Leadership who know everyone by name and are visible across the business
• Long-term security and progression within a fast-growing, award-recognised employer

As a Customer Support Assistant, your responsibilities will include:

• Handling inbound queries by phone, email, live chat and the client portal
• Diagnosing and resolving technical and non-technical software issues
• Recording and tracking every query accurately in the ticketing system
• Keeping clients updated until each query is fully resolved
• Working closely with colleagues and implementation consultants to find the right solution
• Contributing ideas to help guides, the knowledge base and service improvements

As a Customer Support Assistant, your experience will include:

• Experience in a customer support or customer service environment
• Experience supporting software or using ticketing systems
• Basic accounting knowledge or experience supporting finance software is a bonus, not essential
• Excellent verbal and written communication skills
• An organised, methodical and conscientious approach
• A team-focused attitude and confident use of MS Office, including Excel

If you're looking for a Customer Support Assistant role where you'll feel part of the team from day one and grow into a real expert, this could be your next step.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.