Customer Support Agent

Rubicon Recruitment Agency; Bournemouth; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Structured training

Friendly team

Development opportunities

Shape service improvements

Job summary

Rubicon Recruitment Agency is seeking a Customer Support Agent in Bournemouth to deliver high‑quality help to clients. You will manage inbound queries, document issues, and work with the implementation team to resolve finance software problems.

You should have strong communication, good MS Office skills (Excel) and a methodical, team‑focused approach to build lasting client relationships. The role offers training and a supportive environment.

Qualifications

• Experience in a customer support environment.
• Experience supporting finance software.
• Excellent verbal and written communication skills.
• Organised, methodical and conscientious approach.
• Strong interpersonal skills and a team-focused attitude.
• Confident use of MS Office, including Excel.

Responsibilities

• Managing inbound telephone and email queries, prioritising each one carefully.
• Recording and tracking all queries accurately in the ticketing system.
• Keeping customers updated on progress until every query is resolved.
• Diagnosing and resolving technical and non-technical issues.
• Working closely with colleagues and implementation consultants to find the right solution.
• Contributing to help guides and the knowledge base for end users.

Skills

Customer support

Finance software

Communication

Interpersonal skills

Tools

MS Office

Excel

Job description

Customer Support Agent - Bournemouth - Up to £33,000 per annum

As a Customer Support Agent, you'll be the trusted voice clients turn to when they need clear, reliable answers. Every query gets your full attention, and every solution helps build a lasting relationship.

As a Customer Support Agent, you will benefit from:

• Structured training on specialist software, so you can grow real expertise
• A friendly, supportive team where people genuinely help each other
• Clear expectations and consistent processes
• Ongoing development and opportunities to progress
• The chance to shape service improvements and share your ideas

As a Customer Support Agent, your responsibilities will include:

• Managing inbound telephone and email queries, prioritising each one carefully
• Recording and tracking all queries accurately in the ticketing system
• Keeping customers updated on progress until every query is resolved
• Diagnosing and resolving technical and non-technical issues
• Working closely with colleagues and implementation consultants to find the right solution
• Contributing to help guides and the knowledge base for end users

As a Customer Support Agent, your experience will include:

• Experience in a customer support environment
• Experience supporting finance software
• Excellent verbal and written communication skills
• An organised, methodical and conscientious approach
• Strong interpersonal skills and a team-focused attitude
• Confident use of MS Office, including Excel

If you're looking for a Customer Support Agent role where you can build lasting client relationships and become a real expert in your field, this could be the next step for you.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.