Customer Support Agent

Rubicon Recruitment; Bournemouth; On-site; GBP 20,000 - 33,000; Full time

Job summary

Rubicon Recruitment in Bournemouth is seeking a Customer Support Agent to join a finance software environment. You’ll handle inbound queries via phone and email, ensuring accurate updates and timely resolutions.

The role emphasizes clear communication, collaborative problem solving, and contributing to knowledge bases to help end users. Training will cover specialist software and on-going development opportunities.

Qualifications

• Experience in a customer support environment.
• Experience supporting finance software.
• Excellent verbal and written communication skills.
• An organised, methodical and conscientious approach.
• Strong interpersonal skills and a team-focused attitude.
• Confident use of MS Office, including Excel.

Responsibilities

• Managing inbound telephone and email queries, prioritising each one carefully
• Recording and tracking all queries accurately in the ticketing system
• Keeping customers updated on progress until every query is resolved
• Diagnosing and resolving technical and non-technical issues
• Working closely with colleagues and implementation consultants to find the right solution
• Contributing to help guides and the knowledge base for end users

Skills

Customer support

Finance software

MS Office

Tools

MS Office

Excel

Job description

Customer Support Agent - Bournemouth - Up to £33,000 per annum

As a Customer Support Agent, you’ll be the trusted voice clients turn to when they need clear, reliable answers. Every query gets your full attention, and every solution helps build a lasting relationship.

Benefits

• Structured training on specialist software, so you can grow real expertise
• A friendly, supportive team where people genuinely help each other
• Clear expectations and consistent processes
• Ongoing development and opportunities to progress
• The chance to shape service improvements and share your ideas

Responsibilities

• Managing inbound telephone and email queries, prioritising each one carefully
• Recording and tracking all queries accurately in the ticketing system
• Keeping customers updated on progress until every query is resolved
• Diagnosing and resolving technical and non-technical issues
• Working closely with colleagues and implementation consultants to find the right solution
• Contributing to help guides and the knowledge base for end users

Experience

• Experience in a customer support environment
• Experience supporting finance software
• Excellent verbal and written communication skills
• An organised, methodical and conscientious approach
• Strong interpersonal skills and a team-focused attitude
• Confident use of MS Office, including Excel

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.