Customer Service Administrator

Rubicon Recruitment Agency; Poole; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Private medical cover

Life assurance

Employee assistance programme

Cycle to work scheme

A consistent 4.30pm finish every day

A welcoming customer services team in

Job summary

Rubicon Recruitment Agency is seeking a Customer Support Administrator in Poole. You’ll join a friendly, supportive team and act as the reliable voice customers count on when they need an answer, with a consistent 4.30pm finish each day and Monday to Friday 8am–4.30pm hours.

The role focuses on handling calls and emails, resolving queries, keeping CRM records up to date, coordinating field engineer visits, and preparing quotations and orders from start to finish while working closely with

Qualifications

• Minimum 2 years in an administration or customer support role.
• Confidence supporting customers by phone and email.
• Strong organisational skills and the ability to juggle priorities calmly.
• Comfort working independently and as part of a team.
• A positive, resilient, solution-focused approach.
• Good working knowledge of Microsoft Outlook, Teams, Word and Excel.

Responsibilities

• Handle incoming and outbound customer calls, making sure every enquiry reaches the right person.
• Resolve customer queries and complaints, escalating where needed.
• Keep customer records accurate and up to date on the CRM system.
• Coordinate field engineer schedules and keep customers updated on visits.
• Prepare quotations and process orders from start to finish.
• Work closely with internal departments to give customers a smooth, joined-up experience.

Skills

Customer support

Administration

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Customer Service Administrator - Poole - £28,000 per annum

As a Customer Support Administrator on £28,000, you'll work Monday to Friday, 8am to 4.30pm, with your evenings and weekends your own.
You'll be the friendly, reliable voice customers count on when they need an answer.
It's a settled, supportive team where your organisation keeps everything running smoothly.

As a Customer Support Administrator, you will benefit from:

• 25 days holiday plus bank holidays
• Private medical cover
• Life assurance
• Employee assistance programme
• Cycle to work scheme
• A consistent 4.30pm finish every day
• A welcoming customer services team in an established business

As a Customer Support Administrator, your responsibilities will include:

• Handle incoming and outbound customer calls, making sure every enquiry reaches the right person
• Resolve customer queries and complaints, escalating where needed
• Keep customer records accurate and up to date on the CRM system
• Coordinate field engineer schedules and keep customers updated on visits
• Prepare quotations and process orders from start to finish
• Work closely with internal departments to give customers a smooth, joined-up experience

As a Customer Support Administrator, your experience will include:

• At least 2 years in an administration or customer support role
• Confidence supporting customers by phone and email
• Strong organisational skills and the ability to juggle priorities calmly
• Comfort working independently and as part of a team
• A positive, resilient, solution-focused approach
• Good working knowledge of Microsoft Outlook, Teams, Word and Excel

If you want a Customer Support Administrator role where you're trusted, supported and genuinely part of the team from day one, this could be your next step.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.