Customer Support Specialist – Fast-Paced B2B

ZIGUP plc; Tees Valley; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

26 days holiday (with service)

Pension - 5% employer contribution

Life Assurance

Save-as-you-earn scheme

Employee discounts (retail partners)

Wellbeing & lifestyle services

Cycle to work

Wagestream

Maternity/Paternity leave

Job summary

Northgate Vehicle Hire is hiring a Customer Support Representative to join our busy Support Centre team in the UK. You will handle high volumes of customer inquiries via phone and email, ensuring timely, professional responses and accurate record-keeping.

The role emphasizes teamwork, product knowledge, and delivering first-class service. We offer 37.5-hour working weeks with 08:00–17:30 hours, occasional Saturday shifts, and generous benefits including a pension, life cover, and employee

Qualifications

• You are customer centric and deliver excellence across interactions.
• Strong attention to detail to ensure accuracy.
• Good IT literacy and ability to learn new systems.
• Passionate about continuous improvement and process enhancement.
• Effective written and verbal communication.
• Team player with cross-department collaboration.
• Curious, resilient and proactive in service delivery.

Responsibilities

• Manage high volumes of customer interactions via phone and email in a timely, professional manner.
• Collaborate with other teams and suppliers to deliver excellent service.
• Identify customer needs, clarify information, and offer the best solutions.
• Take ownership of issues and ensure timely resolutions.
• Create and maintain accurate job cards, records and documentation.
• Provide clear, up-to-date information on products and services.
• Meet personal and team quality, productivity and performance targets.
• Act as an ambassador for the company’s values and teamwork.

Job description

Northgate Vehicle Hire is hiring a Customer Support Representative to join our busy Support Centre team in the UK. You will handle high volumes of customer inquiries via phone and email, ensuring timely, professional responses and accurate record-keeping.

The role emphasizes teamwork, product knowledge, and delivering first-class service. We offer 37.5-hour working weeks with 08:00–17:30 hours, occasional Saturday shifts, and generous benefits including a pension, life cover, and employee