Customer Support Representative

ZIGUP plc; Tees Valley; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

26 days holiday (with service)

Pension - 5% employer contribution

Life Assurance

Save-as-you-earn scheme

Employee discounts (retail partners)

Wellbeing & lifestyle services

Cycle to work

Wagestream

Maternity/Paternity leave

Job summary

Northgate Vehicle Hire is hiring a Customer Support Representative to join our busy Support Centre team in the UK. You will handle high volumes of customer inquiries via phone and email, ensuring timely, professional responses and accurate record-keeping.

The role emphasizes teamwork, product knowledge, and delivering first-class service. We offer 37.5-hour working weeks with 08:00–17:30 hours, occasional Saturday shifts, and generous benefits including a pension, life cover, and employee

Qualifications

• You are customer centric and deliver excellence across interactions.
• Strong attention to detail to ensure accuracy.
• Good IT literacy and ability to learn new systems.
• Passionate about continuous improvement and process enhancement.
• Effective written and verbal communication.
• Team player with cross-department collaboration.
• Curious, resilient and proactive in service delivery.

Responsibilities

• Manage high volumes of customer interactions via phone and email in a timely, professional manner.
• Collaborate with other teams and suppliers to deliver excellent service.
• Identify customer needs, clarify information, and offer the best solutions.
• Take ownership of issues and ensure timely resolutions.
• Create and maintain accurate job cards, records and documentation.
• Provide clear, up-to-date information on products and services.
• Meet personal and team quality, productivity and performance targets.
• Act as an ambassador for the company’s values and teamwork.

Job description

Salary - Starting at £24,854
Working Hours - 37.5 Hours - Between the hours of 08.00 and 17:30 - Saturday working 8:00 - 12:00 where required.
Transport - Free onsite parking, discounted EV charging points, Cycle 2 work scheme, plus easy access via local train and bus routes

At Northgate Vehicle Hire, we pride ourselves on delivering exceptional service to our customers across the UK. We’re looking for a Customer Support Representative (CSR) to join our dedicated Support Centre team, someone who thrives in a fast-paced, business-to-business environment and is passionate about providing first-class service.

What You’ll Do

As a key liaison between Northgate and our valued customers, you’ll play a vital role in ensuring smooth operations and exceptional communication. Every interaction counts, and you’ll make sure each one reflects our values.

Your main responsibilities will include:

• Managing high volumes of customer interactions via phone, & email, in a timely and professional manner.
• Championing the customer by collaborating with other teams and suppliers to deliver excellent service.
• Proactively identifying customer needs, clarifying information, and offering the best solutions.
• Taking ownership of issues, ensuring timely and satisfactory resolutions.
• Creating and maintaining accurate job cards, records, and documentation.
• Providing clear, up-to-date information on our products and services.
• Meeting personal and team quality, productivity, and performance targets.
• Acting as an ambassador for Northgate’s values and fostering a culture of teamwork and excellence.

What’s in it for you?:

Salary - Starting at £24,854 per annum

• Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
• Pension - Employer contributions of 5%
• Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q and Wickes.
• Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Wagestream - A free financial wellbeing app that gives you more control on your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
• Family Friendly - Enhanced maternity and paternity leave, as well as fostering and adoption leave. We support with care of dependents and parental leave all covered in our Works Perks.

About you

• - You are a customer centric individual who consistently delivers excellence in everything you do.
• - You bring a keen eye for detail with the ability to spot errors, inconsistencies, or anomalies to ensure high levels of accuracy and quality.
• - With good IT literacy, you can navigate your way around standard Microsoft packages with an ability and desire to learn new systems and ways of working.
• - You’re passionate about continuous improvement, constantly seeking opportunities to refine processes and enhance outcomes.
• - You communicate effectively, both in writing and verbally, ensuring clarity and engagement in your every interaction.
• - You thrive in a team environment and build strong relationships across departments to drive shared goals.
• - Your curiosity, resilience, and a proactive mindset sets you apart and drives your commitment to delivering exceptional service.

About Us

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.