Customer Service Agent

ZIGUP plc; Broxburn; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

Life assurance

Well-being services

Vehicle‑leasing schemes

Benefits app & discounts

Birthday day off

Job summary

Northgate Vehicle Hire is seeking a Customer Service Agent to be the first point of contact for customers and colleagues, ensuring vehicles are where they need to be and on time. You will handle bookings, queries and account administration with a calm, can-do attitude.

We offer a great basic salary of £28,734, 42.5 hours per week (Mon-Fri 8-5:30 and Saturdays on rotation), plus a comprehensive benefits package and induction training. No prior industry experience is required.

Qualifications

• No prior vehicle rental experience required; induction training provided.
• Strong customer service and administration skills, can-do attitude.

Responsibilities

• First point of contact for customers and colleagues at the branch.
• Manage bookings, rental queries and administration of customer accounts.
• Oversee daily vehicle movements in and out of the branch.
• Source vehicles to enable Yes responses and coordinate with managers.

Skills

Customer service

Job description

Salary:£28,734
Weekly Hours: 42.5 hours,Monday to friday 8-5:30 and saturdayson rotation.

As aCustomer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Northgate Vehicle Hire

Our branches are busy, fast-paced places to be and, as aCustomer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering agreat servicewith a smile is second nature. Whereyou really excelis in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (ourproven induction trainingwill take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude(along with a Full UK or EU Driving Licence, of course!)to get things done.

As a Customer Service Agent with Northgate Vehicle Hire, we offer:

Of course, agreat basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantasticquarterly bonus scheme ​scheme (up to £1436pa OTE)
• Startwith 24days, increasing to 26days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday ! 
• free life assurance (2x your salary)
• well‑beingservices (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague‑onlyvehicle‑leasingschemes
• OurBenefits Appoffering unlimited access to a huge range ofretailer discountsandcashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• pension & save-as-you-earn share scheme

About Us:

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.