Customer Service Agent – Bonus, Flexible Leave & Benefits

ZIGUP plc; Eastly End; On-site; GBP 30,000 - 43,000; Full time

Benefits offered by this job

Quarterly bonus

Annual leave 24/26 days

Life assurance (2x salary)

Wellbeing services

Vehicle-leasing schemes

Pension & Save-as-you-Earn

Benefits App

Stream App

Job summary

Northgate Vehicle Hire is seeking a Customer Service Agent to ensure vehicles are available and bookings are fulfilled with a high level of service. You will handle customer needs, perform account administration and coordinate vehicle movements within the branch.

No industry experience is required as induction training is provided; a Full UK or EU Driving Licence is required to operate across branches.

Qualifications

• Customer service know-how and administration skills are essential.
• Calm, ‘can-do’ attitude is required to manage multiple tasks.
• Full UK or EU Driving Licence is desirable for operating branches.

Responsibilities

• Manage customer, colleague and manager needs to ensure vehicles are where they need to be.
• Source vehicles to enable bookings and resolve rental queries.
• Administer customer accounts and oversee daily vehicle movements in branch.

Skills

Customer service

Administration

Calm under pressure

Job description

Northgate Vehicle Hire is seeking a Customer Service Agent to ensure vehicles are available and bookings are fulfilled with a high level of service. You will handle customer needs, perform account administration and coordinate vehicle movements within the branch.

No industry experience is required as induction training is provided; a Full UK or EU Driving Licence is required to operate across branches.