Customer Support & Sales Administrator

ICE; Eling; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Private healthcare

21 days annual leave

Enhanced workplace pension

ICE Cube access

Life assurance 2x annual salary

Bonus after 5 years £100 + £25/year

Holiday buy back scheme

Job summary

ICE, a UK leader in cleaning equipment, is seeking a Customer Support Administrator in Totton. This 40-hour-per-week, office-based role supports sales operations and customer service from Monday to Friday, 8:30am–5:30pm, with a salary of £26,500 plus benefits.

You will manage orders, maintain records, and assist the sales team while building strong internal and external relationships. GCSEs, IT skills, and excellent communication are essential.

Qualifications

• Education to GCSE level or equivalent (Maths and English Grade C or above).
• Proficiency in IT and competent use of Microsoft Office Applications.
• Strong communication skills with excellent telephone and email manner.
• Previous experience in a similar role/environment is desirable.

Responsibilities

• Act as the main point of contact for customer sales-related enquiries via telephone and email.
• Record sales leads and information in the CRM for follow-up and tracking.
• Process customer orders from inception to dispatch and delivery within timelines.
• Collaborate with internal colleagues to coordinate order fulfilment and delivery.

Skills

Communication skills

Telephone & email manners

Multitasking

Education

GCSE level or equivalent

Tools

Microsoft Office

Job description

ICE, a UK leader in cleaning equipment, is seeking a Customer Support Administrator in Totton. This 40-hour-per-week, office-based role supports sales operations and customer service from Monday to Friday, 8:30am–5:30pm, with a salary of £26,500 plus benefits.

You will manage orders, maintain records, and assist the sales team while building strong internal and external relationships. GCSEs, IT skills, and excellent communication are essential.