Office-Based Customer Support & Sales Admin

ICE - Industrial Cleaning Equipment; Eling; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

Annual leave 21 days

Pension scheme

ICE Cube portal

Life assurance 2x

Bonus after 5 years

Holiday buyback

Job summary

ICE – Industrial Cleaning Equipment, based in Totton, is seeking a Customer Support Administrator to join our Sales Administration Team. This 100% office-based role supports order processing, customer queries and inter-team coordination.

You’ll manage orders from inception to dispatch, nurture customer relationships, and maintain accurate records. The role offers a first-class benefits package and a stable, 40-hour week.

Qualifications

• GCSE Maths and English (Grade C or above) required.
• Proficiency in IT and Microsoft Office.
• Strong communication and telephone manners.
• Previous experience in a similar role is desirable.

Responsibilities

• Be the main contact for customer sales enquiries by phone and email.
• Record sales leads and order details in CRM.
• Process orders from inception to dispatch within timelines.
• Coordinate with internal hubs to fulfil orders and manage delivery expectations.

Skills

Customer service

Communication

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

ICE – Industrial Cleaning Equipment, based in Totton, is seeking a Customer Support Administrator to join our Sales Administration Team. This 100% office-based role supports order processing, customer queries and inter-team coordination.

You’ll manage orders from inception to dispatch, nurture customer relationships, and maintain accurate records. The role offers a first-class benefits package and a stable, 40-hour week.