Customer Support Representative

Pertemps Heathrow & Hemel Hempstead; Poyle; On-site; GBP 15,000 - 21,000; Full time

Job summary

Pertemps Heathrow & Hemel Hempstead is recruiting a Customer Support Representative in Colnbrook to join the customer accounting team within a leading logistics and distribution company. The role focuses on handling billing and overdue payments via phone, email, and written correspondence, delivering accurate, timely responses with accountability.

The ideal candidate will have strong communication skills, attention to detail, and the ability to resolve issues at first point of contact.

Qualifications

• Excellent written and verbal communication abilities.
• Willing to undergo a Basic DBS Check
• Confident handling customer enquiries professionally and empathetically.
• Strong attention to detail and accurate record-keeping.
• Able to manage competing priorities in a fast-paced environment.
• Experience in customer service or contact centre is desirable.

Responsibilities

• Handle billing and outstanding payment enquiries via telephone, email and written correspondence.
• Aim to resolve issues at the first point of contact where possible.
• Maintain comprehensive case records for investigations and escalation.
• Collaborate with Customer Services, Sales, Operations, IT and Customer Accounting.
• Identify opportunities to improve service quality and customer journey.
• Assist in onboarding and knowledge sharing for colleagues as needed.

Skills

Excellent communication

Attention to detail

Problem solving

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Job description

This Customer Support Representative role in Poyle offers £13.50 per hour on a full-time contract of four months, with potential extension. Working 9am to 5:30pm Monday to Friday, the successful candidate joins the customer accounting team of a leading logistics and distribution business. Responsibilities centre on handling billing and outstanding payment enquiries by telephone, email and written correspondence, resolving each case accurately and promptly with full accountability. Strong communication, attention to detail and problem-solving skills are essential, alongside the ability to resolve issues at first point of contact wherever possible. The position suits someone committed to timely invoice settlement and a positive customer experience within a contract setting.

Role: Customer Support Representative
Hourly rate: £13.50
Hours: 9am- 5:30pm Monday to Friday
Contract: 4 Months (potential to be extended)
Location: Colnbrook

We are currently recruiting on behalf of our client a leading company within the logistics and distribution industry.

Based within the customer accounting team you will be delivering high quality customer service and resolving account related enquiries including billing.

Main Duties

• Manage customer enquiries relating to billing and outstanding payments through telephone, email and written correspondence, ensuring each case is resolved accurately, promptly and with full accountability.
• Aim to resolve issues at the first point of contact whenever possible, helping to ensure timely invoice settlement and a positive customer experience.
• Maintain comprehensive and accurate case records to support investigations and enable efficient escalation to specialist teams when required.
• Collaborate with teams across Customer Services, Sales, Operations, IT and Customer Accounting to provide customers with clear and timely updates.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance service quality, efficiency and the overall customer journey.
• Provide support with onboarding, coaching and knowledge-sharing for new and existing colleagues as needed.

About you

• Excellent written and verbal communication abilities.
• Willing to undergo a Basic DBS Check
• The confidence to manage customer enquiries professionally, courteously and with empathy.
• Strong attention to detail, ensuring accurate record-keeping and effective follow-up actions.
• The ability to manage competing priorities, remain organised and perform well in a fast-paced environment.
• Confident using Microsoft Office applications, including Word and Excel, with the willingness to learn new systems and processes.
• A positive team-oriented mindset with the ability to build effective working relationships.
• Previous experience within a customer service or contact centre environment. (Desirable)
• Knowledge of ERP systems and/or prior experience in finance, billing or accounts-related roles. (Desirable)

If you have a strong background in customer service and can work in a fast paced environment then