Billing Support Specialist - Colnbrook (4-Month Contract)

Pertemps; Slough; On-site; GBP 15,000 - 22,000; Full time

Job summary

Pertemps is recruiting for a Customer Support Representative in Colnbrook, UK, on a 4-month contract with potential extension. The role pays £13.50 per hour and runs 9am–5:30pm, Monday to Friday.

You will handle billing inquiries and resolve account issues while maintaining accurate records and coordinating with several internal teams. The role requires excellent communication, attention to detail, and a willingness to undergo a Basic DBS Check.

Qualifications

• Excellent written and verbal communication abilities.
• Willing to undergo a Basic DBS Check
• Strong attention to detail and accurate record-keeping.
• Ability to manage competing priorities in a fast-paced environment.
• Confident using Microsoft Word and Excel; willing to learn new systems.

Responsibilities

• Manage customer enquiries relating to billing and outstanding payments via telephone, email and written correspondence.
• Aim to resolve issues at the first point of contact when possible to ensure timely invoice settlement.
• Maintain comprehensive case records to support investigations and escalations.
• Collaborate with Customer Services, Sales, Operations, IT and Customer Accounting for clear updates.
• Contribute to continuous improvement to enhance service quality and customer journey.
• Provide onboarding, coaching and knowledge-sharing support for colleagues as needed.

Skills

Communication skills

Attention to detail

Organisational skills

MS Word & Excel

Customer service experience

Empathy

Tools

ERP systems knowledge

Job description

Pertemps is recruiting for a Customer Support Representative in Colnbrook, UK, on a 4-month contract with potential extension. The role pays £13.50 per hour and runs 9am–5:30pm, Monday to Friday.

You will handle billing inquiries and resolve account issues while maintaining accurate records and coordinating with several internal teams. The role requires excellent communication, attention to detail, and a willingness to undergo a Basic DBS Check.