Customer Support Representative

Pertemps; Slough; On-site; GBP 15,000 - 22,000; Full time

Job summary

Pertemps is recruiting for a Customer Support Representative in Colnbrook, UK, on a 4-month contract with potential extension. The role pays £13.50 per hour and runs 9am–5:30pm, Monday to Friday.

You will handle billing inquiries and resolve account issues while maintaining accurate records and coordinating with several internal teams. The role requires excellent communication, attention to detail, and a willingness to undergo a Basic DBS Check.

Qualifications

• Excellent written and verbal communication abilities.
• Willing to undergo a Basic DBS Check
• Strong attention to detail and accurate record-keeping.
• Ability to manage competing priorities in a fast-paced environment.
• Confident using Microsoft Word and Excel; willing to learn new systems.

Responsibilities

• Manage customer enquiries relating to billing and outstanding payments via telephone, email and written correspondence.
• Aim to resolve issues at the first point of contact when possible to ensure timely invoice settlement.
• Maintain comprehensive case records to support investigations and escalations.
• Collaborate with Customer Services, Sales, Operations, IT and Customer Accounting for clear updates.
• Contribute to continuous improvement to enhance service quality and customer journey.
• Provide onboarding, coaching and knowledge-sharing support for colleagues as needed.

Skills

Communication skills

Attention to detail

Organisational skills

MS Word & Excel

Customer service experience

Empathy

Tools

ERP systems knowledge

Job description

Role: Customer Support Representative
Hourly rate: £13.50
Hours: 9am- 5:30pm Monday to Friday
Contract: 4 Months (potential to be extended)
Location: Colnbrook

We are currently recruiting on behalf of our client a leading company within the logistics and distribution industry. Based within the customer accounting team you will be delivering high quality customer service and resolving account related enquiries including billing.

Main Duties

• Manage customer enquiries relating to billing and outstanding payments through telephone, email and written correspondence, ensuring each case is resolved accurately, promptly and with full accountability.
• Aim to resolve issues at the first point of contact whenever possible, helping to ensure timely invoice settlement and a positive customer experience.
• Maintain comprehensive and accurate case records to support investigations and enable efficient escalation to specialist teams when required.
• Collaborate with teams across Customer Services, Sales, Operations, IT and Customer Accounting to provide customers with clear and timely updates.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance service quality, efficiency and the overall customer journey.
• Provide support with onboarding, coaching and knowledge-sharing for new and existing colleagues as needed.

About you

• Excellent written and verbal communication abilities.
• Willing to undergo a Basic DBS Check
• The confidence to manage customer enquiries professionally, courteously and with empathy.
• Strong attention to detail, ensuring accurate record-keeping and effective follow-up actions.
• The ability to manage competing priorities, remain organised and perform well in a fast-paced environment.
• Confident using Microsoft Office applications, including Word and Excel, with the willingness to learn new systems and processes.
• A positive team-oriented mindset with the ability to build effective working relationships.
• Previous experience within a customer service or contact centre environment. (Desirable)
• Knowledge of ERP systems and/or prior experience in finance, billing or accounts-related roles. (Desirable)