Billing & Customer Support Specialist

Pertemps Heathrow & Hemel Hempstead; Poyle; On-site; GBP 15,000 - 21,000; Full time

Job summary

Pertemps Heathrow & Hemel Hempstead is recruiting a Customer Support Representative in Colnbrook to join the customer accounting team within a leading logistics and distribution company. The role focuses on handling billing and overdue payments via phone, email, and written correspondence, delivering accurate, timely responses with accountability.

The ideal candidate will have strong communication skills, attention to detail, and the ability to resolve issues at first point of contact.

Qualifications

• Excellent written and verbal communication abilities.
• Willing to undergo a Basic DBS Check
• Confident handling customer enquiries professionally and empathetically.
• Strong attention to detail and accurate record-keeping.
• Able to manage competing priorities in a fast-paced environment.
• Experience in customer service or contact centre is desirable.

Responsibilities

• Handle billing and outstanding payment enquiries via telephone, email and written correspondence.
• Aim to resolve issues at the first point of contact where possible.
• Maintain comprehensive case records for investigations and escalation.
• Collaborate with Customer Services, Sales, Operations, IT and Customer Accounting.
• Identify opportunities to improve service quality and customer journey.
• Assist in onboarding and knowledge sharing for colleagues as needed.

Skills

Excellent communication

Attention to detail

Problem solving

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Job description

Pertemps Heathrow & Hemel Hempstead is recruiting a Customer Support Representative in Colnbrook to join the customer accounting team within a leading logistics and distribution company. The role focuses on handling billing and overdue payments via phone, email, and written correspondence, delivering accurate, timely responses with accountability.

The ideal candidate will have strong communication skills, attention to detail, and the ability to resolve issues at first point of contact.