Customer Operations Coordinator

Confidential; Lower Blandford St Mary; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Annual leave 33 days including Bank/HB

Company pension

Sick pay

Career development and progression

Employee referral programme

Performance related salary reviews

Company events and team socials

Free flu jabs

Eye care vouchers

Modern office environment

Job summary

Confidential in Bournemouth invites applications for a Customer Operations Coordinator role. You will serve as the main contact, guiding customers from enquiry to resolution, coordinating appointments with engineers and liaising with internal teams to ensure a seamless service.

The role emphasises first-class customer experience, strong communication, and effective diary management in a fast-paced environment, with progression opportunities and a modern office.

Qualifications

• At least two years' experience within a customer service, customer support or operations role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem solving.
• The ability to remain calm and professional in a busy environment.
• A positive, team focused attitude.
• Good IT skills, including Microsoft Office, and confidence using CRM systems.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Deliver a professional and friendly customer experience.
• Coordinate appointments and schedule engineers where required.
• Manage customer cases from enquiry through to resolution.
• Keep customers updated throughout the process.
• Liaise with internal departments to resolve queries efficiently.
• Support customers with technical and operational enquiries.
• Build strong relationships with customers and contractors.
• Maintain accurate records using the company's CRM system.

Skills

Communication

Telephone skills

Organisational skills

Problem solving

Team player

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Customer Operations Coordinator

Location: Bournemouth
Salary: 28,000 to 31,000 per annum
Job Type: Full Time Permanent

About the Role

TeamJobs are recruiting for a Customer Service Executive to join a well established and growing business based in Bournemouth.

This is an excellent opportunity for someone who enjoys delivering exceptional customer service in a fast paced environment. You'll be responsible for supporting customers throughout their journey, managing enquiries, coordinating appointments and working closely with internal teams to ensure a seamless customer experience.

Benefits

• 28,000 to 31,000 per annum
• 33 days annual leave including Bank Holidays
• Company pension
• Company sick pay
• Career development and progression opportunities
• Employee referral programme
• Performance related salary reviews
• Company events and team socials
• Free flu jabs
• Eye care vouchers
• Monday to Friday working
• Modern office environment

The Role

As a Customer Service Executive, you will be the main point of contact for customers, ensuring they receive a first class service from enquiry through to resolution. You'll liaise with customers, engineers and internal teams to coordinate appointments, resolve issues and keep customers informed every step of the way.

Key Responsibilities

• Respond to customer enquiries via telephone and email.
• Deliver a professional and friendly customer experience.
• Coordinate appointments and schedule engineers where required.
• Manage customer cases from enquiry through to resolution.
• Keep customers updated throughout the process.
• Liaise with internal departments to resolve queries efficiently.
• Support customers with technical and operational enquiries.
• Build strong relationships with customers and contractors.
• Maintain accurate records using the company's CRM system.

About You

We're looking for someone who has:

• At least two years' experience within a customer service, customer support or operations role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem solving.
• The ability to remain calm and professional in a busy environment.
• A positive, team focused attitude.
• Good IT skills, including Microsoft Office, and confidence using CRM systems.