Customer Support & Orders Specialist

Job Advert; Chelmsford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bonus and profit-sharing schemes

Agile working opportunities

Cycle-to-work scheme

Employee assistance programme

23 days annual leave + birthday day

Regular company social events

Job summary

Job Advert in Chelmsford is seeking a Customer Support Executive to join its Sales Support team on a full-time, permanent basis. You will manage customer orders, track deliveries and handle enquiries, working with customers, suppliers and internal teams to ensure smooth operations from order placement to delivery.

You will use Zendesk and other ordering platforms, providing friendly support via email, phone and live chat, and assist the sales team with follow-ups and campaigns.

Qualifications

• Experience in customer service, order processing or sales support.
• Excellent written and verbal communication.
• Confident using IT systems, email, spreadsheets and customer databases.

Responsibilities

• Handle customer enquiries via email, telephone and live chat with friendly, professional support.
• Process customer orders and purchase orders accurately and efficiently.
• Monitor orders through to delivery and keep customers updated on progress.
• Liaise with suppliers and internal teams on stock, pricing and delivery dates.
• Proactively communicate delays and order updates to customers.
• Investigate order discrepancies and resolve customer queries promptly.
• Update customer records and delivery details across systems.
• Provide support through Zendesk and other ordering platforms.
• Make follow-up calls regarding deliveries, quotations and outstanding orders.
• Assist the sales team with customer follow-ups, campaigns and admin.

Skills

Customer service

Communication

IT literacy

Organisational skills

Multitasking

Problem-solving

Team player

Tools

Zendesk

NetSuite

Magento

osCommerce

CRM systems

Job description

Job Advert in Chelmsford is seeking a Customer Support Executive to join its Sales Support team on a full-time, permanent basis. You will manage customer orders, track deliveries and handle enquiries, working with customers, suppliers and internal teams to ensure smooth operations from order placement to delivery.

You will use Zendesk and other ordering platforms, providing friendly support via email, phone and live chat, and assist the sales team with follow-ups and campaigns.