Customer Support Executive

Prime Appointments Ltd; Chelmsford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bonus & profit-sharing

Agile working opportunities

Regular social events

Employee assistance programme

Cycle-to-work scheme

23 days annual leave + bank holidays

Job summary

Prime Appointments Ltd is seeking a Customer Support Executive in Chelmsford to join the Sales Support team on a full-time, permanent basis. You will manage customer orders, track deliveries and handle enquiries, collaborating with customers, suppliers and internal teams from order placement to delivery.

The role requires experience in customer service or sales support, excellent communication, and strong IT/CRM skills.

Qualifications

• Experience in customer service, order processing or sales support.
• Excellent written and verbal communication.
• Proficient with IT systems, email, spreadsheets, and databases.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Proactive problem-solving and ownership of enquiries.
• Positive attitude and ability to work well as part of a team.

Responsibilities

• Handle customer enquiries via email, telephone and live chat.
• Process customer orders and purchase orders accurately.
• Monitor orders through to delivery and update customers.
• Check stock, pricing and delivery dates with suppliers and internal teams.
• Communicate delays and updates to customers.
• Investigate order discrepancies and resolve queries promptly.
• Update customer records across internal systems.
• Provide support via Zendesk and other platforms.
• Follow up on deliveries, quotations and outstanding orders.
• Assist the sales team with follow-ups and campaigns.

Skills

Customer service

Order processing

Communication skills

IT systems familiarity

Organization & detail

Multi-tasking

Problem solving

Teamwork

Tools

NetSuite

Magento

osCommerce

Zendesk

Job description

A well-established and growing distribution business based in Chelmsford is looking for a Customer Support Executive to join its friendly Sales Support team on a full-time, permanent basis.

Working with a range of recognised technology brands, this is an excellent opportunity for someone with experience in customer service, order processing or sales support who enjoys building relationships, solving problems and delivering a great customer experience.

You’ll play an important role in managing customer orders, tracking deliveries and handling enquiries, working closely with customers, suppliers and internal teams to ensure everything runs smoothly from order placement through to delivery.

Key Responsibilities

• Handle customer enquiries via email, telephone and live chat, providing friendly and professional support.
• Process customer orders and purchase orders accurately and efficiently.
• Monitor orders through to delivery, keeping customers updated on progress and any changes.
• Liaise with suppliers and internal teams to check stock availability, pricing and delivery dates.
• Proactively communicate delays, stock issues and order updates to customers.
• Investigate order discrepancies and resolve customer queries promptly.
• Update customer records, order information and delivery details across internal systems.
• Provide support through Zendesk and other ordering platforms.
• Make follow-up calls regarding deliveries, quotations and outstanding orders.
• Assist the sales team with customer follow-ups, campaigns and general administration.

Skills & Experience Required

• Previous experience in customer service, order processing or sales support.
• Excellent written and verbal communication skills.
• Confident using IT systems, email, spreadsheets and customer databases.
• Strong organisational skills and excellent attention to detail.
• Ability to manage multiple tasks, prioritise workloads and meet deadlines.
• A proactive approach to problem-solving and a willingness to take ownership of customer enquiries.
• A positive attitude and the ability to work well as part of a team.

Experience with NetSuite, Magento, osCommerce, Zendesk or other CRM systems would be advantageous, as would a background in distribution, logistics or online retail. Full training will be provided.

What’s on Offer?

• £27,500 annual salary
• Monday to Thursday, 9am - 5.30pm; Friday, 9am - 5pm.
• 37.5 hours per week.
• 23 days’ annual leave plus bank holidays.
• An additional day off for your birthday.
• Bonus and profit-sharing schemes.
• Agile working opportunities.
• Regular company social events.
• Employee assistance programme.
• Cycle-to-work scheme and additional benefits.

This is a fantastic opportunity to join an established and expanding business working with globally recognised technology brands. You’ll be joining a supportive team in a varied role where you can develop your skills and build strong customer relationships.

If you have experience in customer service, order processing or sales support and are looking for your next permanent opportunity, we’d love to hear from you!