Customer Support Executive

Job Advert; Chelmsford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bonus and profit-sharing schemes

Agile working opportunities

Cycle-to-work scheme

Employee assistance programme

23 days annual leave + birthday day

Regular company social events

Job summary

Job Advert in Chelmsford is seeking a Customer Support Executive to join its Sales Support team on a full-time, permanent basis. You will manage customer orders, track deliveries and handle enquiries, working with customers, suppliers and internal teams to ensure smooth operations from order placement to delivery.

You will use Zendesk and other ordering platforms, providing friendly support via email, phone and live chat, and assist the sales team with follow-ups and campaigns.

Qualifications

• Experience in customer service, order processing or sales support.
• Excellent written and verbal communication.
• Confident using IT systems, email, spreadsheets and customer databases.

Responsibilities

• Handle customer enquiries via email, telephone and live chat with friendly, professional support.
• Process customer orders and purchase orders accurately and efficiently.
• Monitor orders through to delivery and keep customers updated on progress.
• Liaise with suppliers and internal teams on stock, pricing and delivery dates.
• Proactively communicate delays and order updates to customers.
• Investigate order discrepancies and resolve customer queries promptly.
• Update customer records and delivery details across systems.
• Provide support through Zendesk and other ordering platforms.
• Make follow-up calls regarding deliveries, quotations and outstanding orders.
• Assist the sales team with customer follow-ups, campaigns and admin.

Skills

Customer service

Communication

IT literacy

Organisational skills

Multitasking

Problem-solving

Team player

Tools

Zendesk

NetSuite

Magento

osCommerce

CRM systems

Job description

A well-established and growing distribution business based in Chelmsford is looking for a Customer Support Executive to join its friendly Sales Support team on a full-time, permanent basis.

Working with a range of recognised technology brands, this is an excellent opportunity for someone with experience in customer service, order processing or sales support who enjoys building relationships, solving problems and delivering a great customer experience.

You’ll play an important role in managing customer orders, tracking deliveries and handling enquiries, working closely with customers, suppliers and internal teams to ensure everything runs smoothly from order placement through to delivery.

Key Responsibilities

• Handle customer enquiries via email, telephone and live chat, providing friendly and professional support.
• Process customer orders and purchase orders accurately and efficiently.
• Monitor orders through to delivery, keeping customers updated on progress and any changes.
• Liaise with suppliers and internal teams to check stock availability, pricing and delivery dates.
• Proactively communicate delays, stock issues and order updates to customers.
• Investigate order discrepancies and resolve customer queries promptly.
• Update customer records, order information and delivery details across internal systems.
• Provide support through Zendesk and other ordering platforms.
• Make follow-up calls regarding deliveries, quotations and outstanding orders.
• Assist the sales team with customer follow-ups, campaigns and general administration.

Skills & Experience Required

• Previous experience in customer service, order processing or sales support.
• Excellent written and verbal communication skills.
• Confident using IT systems, email, spreadsheets and customer databases.
• Strong organisational skills and excellent attention to detail.
• Ability to manage multiple tasks, prioritise workloads and meet deadlines.
• A proactive approach to problem-solving and a willingness to take ownership of customer enquiries.
• A positive attitude and the ability to work well as part of a team.

Experience with NetSuite, Magento, osCommerce, Zendesk or other CRM systems would be advantageous, as would a background in distribution, logistics or online retail. Full training will be provided.

What's on Offer?

• £27,500 annual salary
• Monday to Thursday, 9am - 5.30pm; Friday, 9am - 5pm.
• 37.5 hours per week.
• 23 days' annual leave plus bank holidays.
• An additional day off for your birthday.
• Bonus and profit-sharing schemes.
• Agile working opportunities.
• Regular company social events.
• Employee assistance programme.
• Cycle-to-work scheme and additional benefits.

This is a fantastic opportunity to join an established and expanding business working with globally recognised technology brands. You’ll be joining a supportive team in a varied role where you can develop your skills and build strong customer relationships.