Client Relations & Order Support Specialist

Adecco; Essex; On-site; GBP 25,000 - 31,000; Full time

Job summary

Adecco is seeking a proactive Customer Service & Sales Support Coordinator to join our Essex team. You will nurture relationships with live clients, manage orders from enquiry to delivery, and collaborate with production and sales to ensure on-time, accurate processing and shipping.

Requirements include experience in office-based customer service, order administration, and proficient use of Sage and Microsoft Office.

Qualifications

• Experience in office-based customer service, sales support or order administration.
• Experience processing orders and using Sage or similar order management systems.
• Strong written and verbal communication skills with a professional, approachable manner.
• Excellent organisational and time management skills, with the ability to manage multiple tasks, priorities and deadlines.

Responsibilities

• Manage and support an established portfolio of live clients, acting as a key point of contact and ensuring customers receive an excellent level of service throughout the order process.
• Process customer orders received via telephone and email, ensuring accuracy and completeness; enter and maintain orders using Sage and internal systems.
• Coordinate UK and international shipments, arrange courier collections, prepare delivery notes and export documentation; monitor shipments and resolve issues.
• Prepare and issue quotations; support sales with administrative tasks and follow-ups to strengthen commercial relationships.

Skills

Customer service

Sales support

Order administration

Communication

Time management

Team collaboration

Tools

Sage

Microsoft Excel

Outlook

Job description

Adecco is seeking a proactive Customer Service & Sales Support Coordinator to join our Essex team. You will nurture relationships with live clients, manage orders from enquiry to delivery, and collaborate with production and sales to ensure on-time, accurate processing and shipping.

Requirements include experience in office-based customer service, order administration, and proficient use of Sage and Microsoft Office.