Customer Support & Order Specialist – Bonus & Growth

Prime Appointments Ltd; Chelmsford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bonus & profit-sharing

Agile working opportunities

Regular social events

Employee assistance programme

Cycle-to-work scheme

23 days annual leave + bank holidays

Job summary

Prime Appointments Ltd is seeking a Customer Support Executive in Chelmsford to join the Sales Support team on a full-time, permanent basis. You will manage customer orders, track deliveries and handle enquiries, collaborating with customers, suppliers and internal teams from order placement to delivery.

The role requires experience in customer service or sales support, excellent communication, and strong IT/CRM skills.

Qualifications

• Experience in customer service, order processing or sales support.
• Excellent written and verbal communication.
• Proficient with IT systems, email, spreadsheets, and databases.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Proactive problem-solving and ownership of enquiries.
• Positive attitude and ability to work well as part of a team.

Responsibilities

• Handle customer enquiries via email, telephone and live chat.
• Process customer orders and purchase orders accurately.
• Monitor orders through to delivery and update customers.
• Check stock, pricing and delivery dates with suppliers and internal teams.
• Communicate delays and updates to customers.
• Investigate order discrepancies and resolve queries promptly.
• Update customer records across internal systems.
• Provide support via Zendesk and other platforms.
• Follow up on deliveries, quotations and outstanding orders.
• Assist the sales team with follow-ups and campaigns.

Skills

Customer service

Order processing

Communication skills

IT systems familiarity

Organization & detail

Multi-tasking

Problem solving

Teamwork

Tools

NetSuite

Magento

osCommerce

Zendesk

Job description

Prime Appointments Ltd is seeking a Customer Support Executive in Chelmsford to join the Sales Support team on a full-time, permanent basis. You will manage customer orders, track deliveries and handle enquiries, collaborating with customers, suppliers and internal teams from order placement to delivery.

The role requires experience in customer service or sales support, excellent communication, and strong IT/CRM skills.