Operations Lead — Customer Experience & Growth

Housekeep Limited; Greater London; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Starting salary of £28,000

Sponsored social events

Potential share options

Free cleans

Cycle to Work scheme

Job summary

Housekeep Limited is hiring for a customer support role based in Greater London. You'll provide exceptional support to customers and service professionals. Responsibilities include managing bookings and resolving issues efficiently. Ideal candidates are passionate and tech-savvy, able to communicate clearly, and thrive in a fast-paced environment.

The position offers a starting salary of £28,000 per year, opportunities for career development, and perks like sponsored social events and free cleans.

Qualifications

• Passionate about delivering brilliant customer experiences.
• Clear and confident communicator, both written and verbal.
• Calm and practical when solving problems.

Responsibilities

• Provide support to users through email, phone, live chat and over video calls.
• Help customers book and manage services.
• Coordinate with customers and service professionals.

Skills

Customer experience

Clear communication

Problem-solving

Tech-savvy

Tools

Zendesk

Job description

Housekeep Limited is hiring for a customer support role based in Greater London. You'll provide exceptional support to customers and service professionals. Responsibilities include managing bookings and resolving issues efficiently. Ideal candidates are passionate and tech-savvy, able to communicate clearly, and thrive in a fast-paced environment.

The position offers a starting salary of £28,000 per year, opportunities for career development, and perks like sponsored social events and free cleans.