Customer Service Coordinator

Osborne Appointments; Bedford; Presencial; GBP 24 000 - 30 000; Tempo integral

Resumo da oferta

Osborne Appointments in Bedford is seeking a Customer Service Coordinator to join a well-established client. This fully office-based role requires professional communication, strong organisation and the ability to manage orders and CRM records.

You will handle customer enquiries by phone and email, coordinate maintenance visits, support invoicing, and collaborate with Sales and Service to drive service excellence and growth.

Qualificações

• Proven experience in customer service, administration, sales support, or service coordination.
• Strong communication and interpersonal skills, with a confident telephone manner.
• Excellent organisational and time-management abilities with deadline focus.
• Proficiency in Microsoft Office and CRM or database systems.

Responsabilidades

• Act as the first point of contact for customer enquiries via telephone and email, delivering a professional and responsive service.
• Provide administrative support across Sales and Service, including processing orders, preparing quotations, following up leads, and coordinating customer requests.
• Coordinate planned preventative maintenance (PPM) visits and service appointments, liaising with customers and engineers to ensure smooth delivery.
• Maintain accurate customer records, CRM systems, service documentation, and client portals.
• Support invoicing, payment processing, service call administration, and the timely resolution of customer queries.
• Build strong customer relationships, identify opportunities for additional business, and work collaboratively with internal teams to deliver excellent service.

Conhecimentos

Communication

Organisation

Microsoft Office

CRM experience

Team player

Ferramentas

CRM software

Descrição da oferta de emprego

Role:Customer Service Coordinator

Location: Bedford

Hours: Monday to Friday, 37.5 hours a week

Salary: £27,000 per annum

Fully office based position

Immediate Start Date Available

An excellent opportunity has now arisen for an experienced Customer Service Coordinator to join a well-established client based in Bedford.

Duties of a Customer Service Coordinator:

• Act as the first point of contact for customer enquiries via telephone and email, delivering a professional and responsive service.


• Provide administrative support across Sales and Service, including processing orders, preparing quotations, following up leads, and coordinating customer requests.


• Coordinate planned preventative maintenance (PPM) visits and service appointments, liaising with customers and engineers to ensure smooth delivery.


• Maintain accurate customer records, CRM systems, service documentation, and client portals.


• Support invoicing, payment processing, service call administration, and the timely resolution of customer queries.


• Build strong customer relationships, identify opportunities for additional business, and work collaboratively with internal teams to deliver excellent service.

What we would like from you:

• Previous experience in customer service, administration, sales support, or service coordination.


• Excellent communication and interpersonal skills, with a confident and professional telephone manner.


• Strong organisational and time-management skills, with the ability to prioritise workloads and meet deadlines.


• Good IT skills, including Microsoft Office, with experience using CRM or database systems advantageous.


• High attention to detail, with the ability to maintain accurate records and process information efficiently.


• A proactive, customer-focused team player with strong problem-solving skills and the ability to identify opportunities to improve service and support sales growth.