Customer Service Coordinator

Job Advert; Bedford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Job Advert in Bedford is seeking an experienced Customer Service Coordinator to join a well-established client. This fully office-based role begins immediately with a 37.5-hour week and a salary of £27,000 per annum.

You will be the first point of contact for customers, handling enquiries by phone and email, and will provide essential administrative support across Sales and Service while coordinating maintenance visits with engineers. Training and onboarding will be provided as needed.

Qualifications

• Experience in customer service, administration, sales support, or service coordination (essential).
• Excellent communication and interpersonal skills with a confident telephone manner.
• Strong organisational and time-management abilities to prioritise workloads and meet deadlines.
• Good IT skills, including Microsoft Office; CRM or database experience advantageous.
• High attention to detail with accurate records and information processing.
• Proactive, customer-focused team player with problem-solving abilities and growth mindset.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email, delivering a professional and responsive service.
• Provide administrative support across Sales and Service, including processing orders, preparing quotations, following up leads, and coordinating customer requests.
• Coordinate planned preventative maintenance (PPM) visits and service appointments with customers and engineers.
• Maintain accurate customer records, CRM systems, service documentation, and client portals.
• Support invoicing, payment processing, service call administration, and timely resolution of customer queries.
• Build strong customer relationships, identify opportunities for additional business, and collaborate with internal teams to deliver excellent service.

Skills

Communication

Organisational skills

Interpersonal skills

IT skills / Microsoft Office

CRM experience

Problem solving

Tools

CRM software

Microsoft Office

Job description

Role: Customer Service Coordinator

Location: Bedford

Hours: Monday to Friday, 37.5 hours a week

Salary: £27,000 per annum

Fully office based position

Immediate Start Date Available

An excellent opportunity has now arisen for an experienced Customer Service Coordinator to join a well-established client based in Bedford.

Duties of a Customer Service Coordinator:

• Act as the first point of contact for customer enquiries via telephone and email, delivering a professional and responsive service.
• Provide administrative support across Sales and Service, including processing orders, preparing quotations, following up leads, and coordinating customer requests.
• Coordinate planned preventative maintenance (PPM) visits and service appointments, liaising with customers and engineers to ensure smooth delivery.
• Maintain accurate customer records, CRM systems, service documentation, and client portals.
• Support invoicing, payment processing, service call administration, and the timely resolution of customer queries.
• Build strong customer relationships, identify opportunities for additional business, and work collaboratively with internal teams to deliver excellent service.

What we would like from you:

• Previous experience in customer service, administration, sales support, or service coordination.
• Excellent communication and interpersonal skills, with a confident and professional telephone manner.
• Strong organisational and time-management skills, with the ability to prioritise workloads and meet deadlines.
• Good IT skills, including Microsoft Office, with experience using CRM or database systems advantageous.
• High attention to detail, with the ability to maintain accurate records and process information efficiently.
• A proactive, customer-focused team player with strong problem-solving skills and the ability to identify opportunities to improve service and support sales growth.

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