Customer Support Officer

Insight Select; Grove Green; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

A leading national organisation in the UK is seeking a Customer Support Coordinator to deliver outstanding service in a hybrid role based in Maidstone. The successful candidate will manage customer queries, handle property orders, and contribute to a collaborative team culture. The ideal candidate will have customer service experience and excellent communication skills. This position offers a competitive salary of up to £25,500 and opportunities for career progression.

Benefits

Hybrid working: 2 office days per week

Career progression opportunities

Annual pay rise each April

Qualifications

• Previous experience in customer service, administration, or a client-facing role.
• Comfortable managing multiple priorities in a busy environment.
• Experience within the property or managed services sector is advantageous.

Responsibilities

• Act as the first point of contact for customers and resolve queries efficiently.
• Handle and process complex property orders manually and maintain accuracy.
• Communicate proactively with customers, providing timely updates and resolutions.

Skills

Customer service experience

Strong communication skills

Problem-solving ability

Attention to detail

Positive attitude

Job description

Customer Support Coordinator

£25,500 | Maidstone, Hybrid | Permanent

Join a leading national organisation that provides innovative data and technology-driven services to a wide range of clients across the UK. Known for their friendly and inclusive culture, this company prides itself on delivering exceptional customer experiences and continuous improvement across all areas of service.

You’ll be responsible for delivering outstanding service, managing non-automated property portfolio orders, and providing quotations for specialised work. It’s a fantastic opportunity for someone with customer service experience who enjoys working in a fast-paced, team-oriented environment.

Key Responsibilities

• Act as the first point of contact for customers, delivering excellent service and resolving queries efficiently.
• Handle and process complex property orders manually, ensuring accuracy and compliance.
• Communicate proactively with customers, providing timely updates and resolutions.
• Provide quotations for specialist work and assist with order troubleshooting.
• Maintain detailed knowledge of company products, services, and promotions.
• Prioritise and manage multiple tasks effectively to meet deadlines.
• Contribute to a positive and collaborative team culture.
• Identify opportunities to improve processes and enhance the customer journey.

About You

• Previous experience in customer service, administration, or a client-facing role.
• Strong communication skills and a confident, professional manner.
• Excellent problem-solving ability and high attention to detail.
• A positive attitude with a proactive, flexible approach to work.
• Comfortable managing multiple priorities in a busy environment.
• Experience within the property or managed services sector would be advantageous but is not essential.

The Package

• Salary: Up to £,500 per annum
• Hybrid working: 2 office days per week (after probation)
• Working hours: Monday – Friday, 09:00 – 17:30
• Career progression opportunities and ongoing professional development
• Annual pay rise each April