Customer Support Manager

Miller Homes Ltd; Basingstoke; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading homebuilder company is seeking a Customer Support Manager in Southern England to oversee the customer journey post-completion. The role involves ensuring quality standards, addressing customer concerns, and managing defect reports. Ideal candidates should have strong communication skills and an understanding of the New Homes Quality Code. This position offers competitive compensation, a bonus opportunity, and benefits like a company car or allowance.

Benefits

Competitive basic salary

26 days annual leave and public holidays

10% bonus opportunity

Company car or £5,000 car allowance

Qualifications

• Understanding of the New Homes Quality Code.
• General knowledge of NHBC Technical Requirements/Guidelines is essential.
• Ability to handle difficult situations calmly and professionally.

Responsibilities

• Manage customer journey post-completion.
• Ensure quality standards of new homes are met.
• Communicate with customers to address concerns.

Skills

Customer interaction ability

Communication skills

Problem-solving

Job description

Customer Support Manager - Hampshire / West Sussex

Salary: £Competitive

Location: Southern

Posting date: 13 Jan 2026

About The Role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Support Manager to join our team in the Southern region. Whilst the role is based out of our Basingstoke regional office, we are looking for people based in the Southern part of our patch due to site locations. The role of the Customer Support Manager is to manage the customer experience of our new clients' post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.

Responsibilities

• To be the owner of the customer journey post completion, delivering a world class customer experience.
• Utilise the pre‑completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code.
• Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly.
• To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place.

Requirements

• Understanding of the New Homes Quality Code.
• General knowledge of NHBC Technical Requirements/Guidelines is essential.
• Must have a natural and engaging style of communication, with a passion and desire for customer interaction and the ability to build trust with customers and contractors alike.
• Able to deal with difficult customers, clients and situations calmly and professionally.

What We Offer

• Competitive basic salary.
• 26 days annual leave + public holidays + your birthday off.
• Opportunity to earn 10% bonus.
• Company car or car allowance of £5,000.

How To Apply

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

(No Agencies Please)

Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction.