Customer Support & ITAD Coordinator

TipTopJob; Droitwich Spa; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Staff discount online store

Company events

Refer a friend Scheme : GBP 150+

On-site Fully Equipped Gymnasium

Zusammenfassung

TipTopJob is seeking a Services Co-Ordinator for ITAD in Droitwich to deliver responsive support across phone, email, and chat. The role emphasizes accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs.

You will help resolve inquiries, process orders, and handle issues efficiently while adhering to company policies and regulations. The position offers an on-site work environment with a salary range stated below.

Qualifikationen

• Excellent communication skills, both verbal and written.
• Ability to manage multiple requests with accuracy and empathy.
• Proactive follow-up and strong attention to detail.

Aufgaben

• Handle inbound/outbound calls, emails, and chats professionally.
• Provide product/service information and resolve queries.
• Identify and resolve complaints or escalate when needed.
• Assist with orders, tracking, returns, exchanges.
• Input and maintain customer data in CRM accurately.
• Follow up on open issues to maintain high satisfaction.
• Gather feedback and report trends to management for improvement.
• Collaborate with Sales, Tech Support, and Logistics to meet needs.

Kenntnisse

Communication skills

Multitasking

Calm under pressure

Customer service mindset

Tools

CRM software

Microsoft Office

Jobbeschreibung

TipTopJob is seeking a Services Co-Ordinator for ITAD in Droitwich to deliver responsive support across phone, email, and chat. The role emphasizes accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs.

You will help resolve inquiries, process orders, and handle issues efficiently while adhering to company policies and regulations. The position offers an on-site work environment with a salary range stated below.