Centre Operations & Customer Services Coordinator

TipTopJob; Tudhoe; On-site; GBP 25,000 - 30,000; Full time

Job summary

TipTopJob is seeking a Business Centre Coordinator / Administrator to join a leading business support organisation delivering advice, consultancy, finance, marketing and training to help small and growing businesses thrive. The role is office-based, 5 days per week, with a 4-day, 0.8 FTE option for exceptional candidates.

Salary is £27,500 with benefits and opportunities to develop within a supportive team.

Qualifications

• Experience working with CRM and content management systems.
• Level 3 education or equivalent.
• Background in customer service and general administration.
• Skilled in using Microsoft Word, Excel and PowerPoint.
• Confident computer skills, including spreadsheets and word processing.
• Good numeracy skills.

Responsibilities

• Managing reception duties and providing a professional first point of contact for visitors, tenants and enquiries.
• Delivering a high standard of customer service across face-to-face, telephone and email communication.
• Providing accurate administrative support, including maintaining CRM records and preparing reports.
• Raising and issuing invoices as required.
• Supporting tenant administration, including onboarding, renewals, offboarding and lease-related documentation.
• Opening and securing the premises and individual units when required.
• Monitoring general building requirements, including cleanliness, stock levels and supplies.
• Coordinating meeting room bookings, including room preparation and refreshments.
• Supporting centre marketing activities such as newsletters, social media and tenant events.
• Handling initial enquiries and directing clients towards relevant services and support.
• Monitoring services and liaising with clients to obtain supporting information where necessary.
• Maintaining accurate client records, statistics and monitoring information.

Skills

CRM systems

Content management

Customer service

Administration

MS Word

MS Excel

PowerPoint

Numeracy

Education

Level 3 education or equivalent

Job description

TipTopJob is seeking a Business Centre Coordinator / Administrator to join a leading business support organisation delivering advice, consultancy, finance, marketing and training to help small and growing businesses thrive. The role is office-based, 5 days per week, with a 4-day, 0.8 FTE option for exceptional candidates.

Salary is £27,500 with benefits and opportunities to develop within a supportive team.