Service Coordination Specialist – CRM & Admin

AlertSystems Ltd.; Trowbridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

22 days annual holiday

Bank holidays

Birthday day off

Group pension contributions

Group Life Insurance

Free on-site parking

Employee Benefits Programmes

Working hours: Mon-Thu 08:30-17:00,Fri

Job summary

AlertSystems is seeking a highly organized Service Support Coordinator to join our service admin team in Trowbridge, Wiltshire. This full-time role coordinates information between customers, our nationwide service engineers, and internal departments, while maintaining CRM records and ensuring timely completion of tasks.

The role offers exposure to customer service operations, CRM systems and ongoing professional development within a busy, service-based environment.

Qualifications

• Good Microsoft Office skills (Outlook, Word, Excel).
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication.
• Ability to work in an open plan office.
• Willingness to learn and use CRM and business systems.

Responsibilities

• Handle and process incoming calls and emails from customers.
• Schedule appointments for service managers, updating diaries.
• Process purchase orders from customers.
• Produce chargeable service quotations for decision makers.
• Assist with chargeable service work procedures.
• Maintain accurate CRM records and support daily service operations.

Skills

MS Office

Organisational skills

Communication skills

CRM software

Willingness to learn

Tools

CRM system

Job description

AlertSystems is seeking a highly organized Service Support Coordinator to join our service admin team in Trowbridge, Wiltshire. This full-time role coordinates information between customers, our nationwide service engineers, and internal departments, while maintaining CRM records and ensuring timely completion of tasks.

The role offers exposure to customer service operations, CRM systems and ongoing professional development within a busy, service-based environment.