On-site Service Support & CRM Coordinator

Confidential; Trowbridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

22 days holiday

Bank holidays

Group pension contributions

Group Life Insurance

Free on-site parking

Employee Benefits Programme

Job summary

AlertSystems is seeking a Service Support Coordinator to join the Service Admin team in Trowbridge. You will coordinate information between customers, nationwide service engineers and internal departments, while maintaining accurate CRM records and ensuring timely completion of tasks.

We offer a permanent, full-time role with 37.5 hours weekly, 22 days holiday plus bank holidays, and a range of employee benefits. Start date negotiable and on-site working.

Qualifications

• Strong organisational abilities and attention to detail.
• Experience using Microsoft Office suite for administration.
• Excellent written and verbal communication skills.

Responsibilities

• Handle and process incoming calls and emails from customers.
• Schedule appointments for service managers and update diaries.
• Process customer purchase orders and quotations.
• Maintain accurate CRM records and support daily operations.

Skills

Microsoft Office

Outlook

Word

Excel

Organisational skills

Multitasking

Communication skills

CRM software

Tools

CRM software

Job description

AlertSystems is seeking a Service Support Coordinator to join the Service Admin team in Trowbridge. You will coordinate information between customers, nationwide service engineers and internal departments, while maintaining accurate CRM records and ensuring timely completion of tasks.

We offer a permanent, full-time role with 37.5 hours weekly, 22 days holiday plus bank holidays, and a range of employee benefits. Start date negotiable and on-site working.