Services Co:Ordinator

TipTopJob; Droitwich Spa; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discount online store

Company events

Refer a friend Scheme : GBP 150+

On-site Fully Equipped Gymnasium

Job summary

TipTopJob is seeking a Services Co-Ordinator for ITAD in Droitwich to deliver responsive support across phone, email, and chat. The role emphasizes accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs.

You will help resolve inquiries, process orders, and handle issues efficiently while adhering to company policies and regulations. The position offers an on-site work environment with a salary range stated below.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to manage multiple requests with accuracy and empathy.
• Proactive follow-up and strong attention to detail.

Responsibilities

• Handle inbound/outbound calls, emails, and chats professionally.
• Provide product/service information and resolve queries.
• Identify and resolve complaints or escalate when needed.
• Assist with orders, tracking, returns, exchanges.
• Input and maintain customer data in CRM accurately.
• Follow up on open issues to maintain high satisfaction.
• Gather feedback and report trends to management for improvement.
• Collaborate with Sales, Tech Support, and Logistics to meet needs.

Skills

Communication skills

Multitasking

Calm under pressure

Customer service mindset

Tools

CRM software

Microsoft Office

Job description

Services Co:Ordinator : ITAD Location: Droitwich Salary : A GBP 21,157.50 : 24,784.50 per annum Job Type : Full:time, Mon:Fri working hours 37.5 hour a week contract. Permanent salary. The purpose of this role is to deliver a responsive, high:quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow:up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner.
• Provide detailed information about products and services, answer queries, and offer solutions based on customer needs.
• Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary.
• Assist with order placement, processing, tracking, and returns or exchanges.
• Accurately input and update customer information in the CRM (Customer Relationship Management) system.
• Ensure follow:up on open issues or customer requests to maintain a high level of satisfaction.
• Collect customer feedback and report trends or recurring issues to management for further action or improvement.
• Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers needs are met promptly and effectively.
• Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer:related transactions and inquiries.

Competencies And Behaviours

• Strong verbal and written communication skills; ability to interact with a wide range of customers.
• Strong ability to resolve customer issues in a timely, efficient manner.
• Ability to manage multiple tasks and requests simultaneously.
• Ability to stay calm and understanding when dealing with difficult customers.
• Effectively prioritize tasks to meet service level agreements (SLAs).
• Familiarity with CRM software, Microsoft Office Suite, and other customer service tools.
• Ensure accuracy in data entry and while processing orders or addressing customer inquiries.

Benefits

• Staff discount online store
• Company events
• Refer a friend Scheme : A GBP 150+
• On:site Fully Equipped Gymnasium