Client Services & Logistics Coordinator

ITAC Solutions; Birmingham; Presencial; GBP 20 000 - 22 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Collaborative office

Broad exposure to ops

Career development

International teamwork

Additional projects

Resumo da oferta

ITAC Solutions in Birmingham is seeking a Client Services Coordinator to join our client’s growing team in a fast-paced, collaborative environment. This role focuses on helping customers, solving problems, staying organized, and learning how business operations work behind the scenes.

You’ll respond to a high volume of customer emails, research questions, process orders and forms, track shipments, and coordinate with internal teams and international partners to resolve needs.

Qualificações

• Previous customer service, client support, administrative, retail, hospitality, sales support, or similar experience.
• Strong professional written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Self-motivated with a strong sense of urgency and follow-through.
• Comfortable working in a fast-paced environment, asking questions, learning new systems, and handling challenging situations professionally.

Responsabilidades

• Respond to a high volume of customer emails and service inquiries with professionalism and urgency
• Research customer questions, shipment issues, and service concerns to determine the best solution
• Process orders, bills of lading, applications, forms, and other customer requests accurately
• Maintain accurate records of customer interactions and account information
• Track shipments and work through problems by researching multiple systems and sources
• Coordinate with internal teams and international partners to resolve customer needs
• Help identify opportunities to improve the customer experience and support additional operational projects

Conhecimentos

Customer service experience

Communication skills

Attention to detail

Organizational skills

Descrição da oferta de emprego

ITAC Solutions in Birmingham is seeking a Client Services Coordinator to join our client’s growing team in a fast-paced, collaborative environment. This role focuses on helping customers, solving problems, staying organized, and learning how business operations work behind the scenes.

You’ll respond to a high volume of customer emails, research questions, process orders and forms, track shipments, and coordinate with internal teams and international partners to resolve needs.