On-Site Service Support Specialist

Orange Recruitment; Trowbridge; In loco; GBP 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension

Life insurance

On-site parking

Benefits programme

Birthday day off

Descrizione del lavoro

AlertSystems is recruiting for a Service Support Coordinator in Trowbridge, Wiltshire. This fully site-based role will support the Service Admin team by coordinating information between customers, service engineers and internal departments, while maintaining accurate CRM records and ensuring key activities are completed on time.

The position offers exposure to customer service operations, CRM, and service portals, providing a practical path to career development within a professional service

Competenze

• Good Microsoft Office skills, particularly Outlook, Word and Excel.
• Strong organisational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in an open plan office environment.
• Willingness to learn and confidently use CRM and business systems.

Mansioni

• Handle and process incoming calls and emails from customers, taking prompt action as needed.
• Schedule appointments for our service managers, updating their diaries accordingly.
• Process purchase orders from customers.
• Produce chargeable service work quotations for appropriate decision makers.
• Assist with chargeable service work procedures.
• Maintain accurate CRM records and support the service department in daily operations.

Conoscenze

MS Office

Organisational skills

Communication skills

Open plan office

CRM experience

Willingness to learn

Descrizione del lavoro

AlertSystems is recruiting for a Service Support Coordinator in Trowbridge, Wiltshire. This fully site-based role will support the Service Admin team by coordinating information between customers, service engineers and internal departments, while maintaining accurate CRM records and ensuring key activities are completed on time.

The position offers exposure to customer service operations, CRM, and service portals, providing a practical path to career development within a professional service