IT Support Analyst | First-Line Helpdesk & Microsoft 365

TipTopJob

Tiverton

On-site

GBP 25,000 - 30,000

Full time

36 hours ago

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Job summary

TipTopJob in Tiverton is seeking a friendly IT Support Analyst to join our professional IT team. You will be the first point of contact for IT-related queries, delivering effective technical support and handling incidents within agreed timescales.

You will gain hands-on experience across hardware, software, Microsoft 365, user account administration, connectivity, and IT equipment, with a 35-hour week (9am-5pm) and a salary of £27,500 per annum on a permanent contract.

Qualifications

Experience in IT support, helpdesk or service desk desirable.
Strong Windows operating system knowledge.
Basic knowledge of Microsoft 365 applications.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Strong attention to detail and accurate documentation.
Ability to prioritise workload and multitask.
A friendly, approachable and customer-focused attitude.

Responsibilities

Provide first line IT support to users across the business, responding to technical queries and issues in a professional and timely manner.
Log, categorise, prioritise and update IT incidents and service requests accurately using the relevant IT management system.
Troubleshoot hardware, software, network, peripheral and connectivity issues.
Provide support with Microsoft 365 applications including Outlook, Teams, Word and Excel.
Assist users with Wi-Fi, device connectivity and access issues.
Provide excellent customer service and clear communication throughout the support process.
Assist with setting up and maintaining user accounts for new starters, internal moves and leavers.
Support password resets, account permissions and access requests in line with company procedures.