Customer Service & Planning Coordinator

Tate Recruitment; Bishop's Stortford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Customer Service & Planning Administrator in Bishop's Stortford. You will ensure exceptional service delivery, coordinate between customers and engineers, and handle complaints with professionalism. Ideal candidates have experience in customer service, strong organisation skills, and can thrive under pressure. This is a full-time position in a fast-paced setting.

Qualifications

• Previous experience in a customer service or service planning role.
• Strong organisational and multitasking skills with a keen eye for detail.
• Ability to work well under pressure and adapt to changing priorities.

Responsibilities

• Deliver outstanding customer service across all channels.
• Plan and schedule service visits for field-based engineers.
• Record and escalate customer complaints in a timely manner.

Skills

Customer service experience

Organisational skills

Excellent communication

Problem-solving mindset

Familiarity with CRM systems

Job description

A leading recruitment agency is seeking a proactive Customer Service & Planning Administrator in Bishop's Stortford. You will ensure exceptional service delivery, coordinate between customers and engineers, and handle complaints with professionalism. Ideal candidates have experience in customer service, strong organisation skills, and can thrive under pressure. This is a full-time position in a fast-paced setting.