Customer Support Engineer

Octagon Group; Southampton; On-site; GBP 28,000 - 30,000; Full time

Job summary

Octagon Group in Southampton is seeking a Contract Support Administrator to join a busy engineering environment. You will maintain customer databases, manage contract information and support invoicing and KPI reporting.

You will need strong Microsoft Office skills, especially Word and Excel, plus great organisation and clear communication. The role offers 37.5 hours per week with a salary of £28,000–£30,000 DOE.

Qualifications

• Strong Microsoft Office skills, particularly Word and Excel.
• Excellent organisation and attention to detail.
• Clear communication skills.

Responsibilities

• Maintain customer and site databases
• Manage contract information and renewals
• Prepare KPI reports
• Coordinate engineer training requirements
• Prepare renewal letters and invoices
• Support supplier onboarding
• Prepare quotes and raise invoices for site work
• Provide general office administration
• Support the Accounts and Projects teams

Skills

Microsoft Office

Word

Excel

Organisation

Attention to detail

Communication skills

Job description

Contract Support Administrator – Southampton

We have an exciting opportunity for a Contract Support Administrator to join a busy engineering environment in Southampton, offering a salary of £28,000–£30,000 DOE.

As a Contract Support Administrator, you’ll provide administrative support across the Accounts, Contracts and Projects teams, helping to maintain customer information, manage contracts and support invoicing and KPI reporting.

Key Responsibilities

• Maintain customer and site databases
• Manage contract information and renewals
• Prepare KPI reports
• Coordinate engineer training requirements
• Prepare renewal letters and invoices
• Support supplier onboarding
• Prepare quotes and raise invoices for site work
• Provide general office administration
• Support the Accounts and Projects teams

About You

We’re looking for a Contract Support Administrator with experience working in a busy, fast-paced office environment. You’ll need strong Microsoft Office skills, particularly Word and Excel, alongside excellent organisation, attention to detail and communication skills.

Experience within an electrical, electronic or manufacturing environment would be advantageous.

Salary: £28,000–£30,000 DOE

Hours: 37.5 hours per week, Monday–Friday, 09:00–17:30

Location: Southampton

If you’re an organised administrator looking for your next opportunity in Southampton, this Contract Support Administrator role could be a great fit