Customer Support Coordinator – Temporary Role, City Centre

Katiebard; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Katiebard is seeking a friendly and proactive Customer Support Coordinator for a temporary assignment in Birmingham city centre. The role focuses on delivering excellent customer service via a mix of live chat and phone calls, supporting internal and external stakeholders using the company CRM system.

You will need strong written and verbal communication skills, prior customer-facing experience, and a willingness to work in an office-based environment.

Qualifications

• Strong written and verbal communication skills required.
• Experience in a customer-facing role in hospitality, retail or administration is preferred.
• Proactive, efficient service using CRM systems to interact with stakeholders.

Responsibilities

• Handle a mix of live chat and phone calls, providing timely assistance to customers.
• Use the company CRM system to track interactions and ensure high standards of service.
• Liaise with internal and external stakeholders to resolve issues and improve experience.

Skills

Communication skills

Customer-facing experience

Administration

Tools

CRM systems

Job description

We have an exciting role for bright, engaging individuals who are looking to develop their experience within a customer relations role, working within a lovely team based in Birmingham city centre. If you’re looking for a new office-based role, this could be perfect for you. With a mix of live chat and phone calls, this role could be suitable for someone looking to take your next steps within an administration-based role.We are looking for people who have strong communication skills, both written and verbal, as you will be speaking to a range of different internal and external stakeholders. You will use the company’s CRM systems to provide a proactive and efficient service, making sure the people you interact with receive superb customer service. The ideal candidate should have previous experience in a customer-facing role, whether this be in hospitality, retail or administration. This could be the next step in your career, whether you’re a graduate looking to gain experience to help you get where you want to be, or someone looking for a change in role.

Customer Support Coordinator – Temporary Role, City Centre Birmingham City Centre